Massimiliano Germano Email & Phone Number

Singapore

Abu Dhabi, United Arab Emirates

Four Seasons Abu Dhabi, 200 keys, opened in May 2016. Forbes 5 StarsPart of pre-opening team. Department Head, overseeing Core Reservations Operations (Room and F&B)Forecast future business by day of week and by market segment.Develop and implement transient and groups pricing and selling strategies.Strategic room inventory management.Contribute, evaluate online marketing campaignsImplementation and executions of Revenue Management strategies, systems and processes… Show more Four Seasons Abu Dhabi, 200 keys, opened in May 2016. Forbes 5 StarsPart of pre-opening team. Department Head, overseeing Core Reservations Operations (Room and F&B)Forecast future business by day of week and by market segment.Develop and implement transient and groups pricing and selling strategies.Strategic room inventory management.Contribute, evaluate online marketing campaignsImplementation and executions of Revenue Management strategies, systems and processes across the hotel, including IDEAS revenue management systemProject Manager implementation IDEAS G3 Revenue Management SystemChair weekly Revenue Strategy Meeting, implement demand forecast, rooms budget and marketing plan preparation.Proven track record, year on year growth revenue and market share. Show less

Dubai

Head of Department leading the Customer Sales Team (rooms and F&B Reservations) for Shangri-la hotel (302 rooms) and Shangri-la service apartments (126 units) Proven track in improving department Key Performance Indicators, achieving year on year growth and top performance in up-sellingManaging all Distributions Systems, Rate configuration, Opera PMS , Opera CRS, OWS, SynXis. Additional function as Revenue Manager, reporting to Director of Revenue Management from 2015

Abu Dhabi

Reservations Manager complex including 214 room 5 Star Shangri-la Hotel, 301 rooms 4 Star Traders Hotel, 161 Shangri-la Residence, 6 exclusive Villa Implemented migration to Customer Sales department Proven track of improving staff performance in Quality and Revenue target for Reservations Department Successfully improved all Key Performance Indicators of the department Responsible for hiring, training and talent development Proficiency in Inventory control and external… Show more Reservations Manager complex including 214 room 5 Star Shangri-la Hotel, 301 rooms 4 Star Traders Hotel, 161 Shangri-la Residence, 6 exclusive Villa Implemented migration to Customer Sales department Proven track of improving staff performance in Quality and Revenue target for Reservations Department Successfully improved all Key Performance Indicators of the department Responsible for hiring, training and talent development Proficiency in Inventory control and external channels distributionsAssisting Revenue Team for Budget, Forecasting, implementation of yield driven initiatives Show less

Sultanate Of Oman

• Reservations Manager complex Resort of three 5 star hotels, total of 640 rooms • Proven track of improving staff performance in Quality and Revenue target for Reservations Department • Successfully develop talent Restructured Reservations Department to meet company standards

Maldives

• Part of the pre-opening managing team, resort successfully opened in July 2009• Assisting Director of Revenue & Reservations in the supervision of all activities pertaining to operating the Reservations Department• Implementing standards and procedures for the department• Conducting pre-arrival meetings with all concerned departments. Conducting revenue meeting• Participating in the weekly and monthly forecasts proving the necessary inputs on on-the-booking build up… Show more • Part of the pre-opening managing team, resort successfully opened in July 2009• Assisting Director of Revenue & Reservations in the supervision of all activities pertaining to operating the Reservations Department• Implementing standards and procedures for the department• Conducting pre-arrival meetings with all concerned departments. Conducting revenue meeting• Participating in the weekly and monthly forecasts proving the necessary inputs on on-the-booking build up, unexpected booking trends• Inventory control, rate and packages set up• In charge of recruiting, training Show less

Tuscany, Italy

Head of department for the pre-opening activities.Management project to set up Front Office Team and Reservations Department.Responsible for recruitment, training, development of the Front Office team.Implementation of standards and internal policies and procedures.Managing a team of 12 people for the pre-opening activities.Responsible for the implementation rate strategy, managing all Extranet activities, GDS and CRS and Revenue control.Support for Marketing, MICE sales.

Nice, Provence-Alpes-Côte D'Azur, France

Implementation and set-up configuration of Optims Revenue Management System in single hotel or chainDirect training programs for Revenue Managers and Hotel staffForecast and performance analysis on hotel/chain; help hotels optimize their revenue through reservations analysis and to support them in their daily, weekly and monthly decision-making.Monthly Service Forecast and Optimization analysis reports

London, United Kingdom

Head of Department for ReceptionResponsible for Recruitment, appraisal, training and development for the Front Office TeamAssist the Director of Front Office to manage all activities in the smooth running of all Front of House departments according to the hotel standards and proceduresResponsible for scheduling, payroll, staffing forecastSupervise Duty Managers and all aspects of Front Office operationsInvestigating and handling guest complaints and inquiries, recording all… Show more Head of Department for ReceptionResponsible for Recruitment, appraisal, training and development for the Front Office TeamAssist the Director of Front Office to manage all activities in the smooth running of all Front of House departments according to the hotel standards and proceduresResponsible for scheduling, payroll, staffing forecastSupervise Duty Managers and all aspects of Front Office operationsInvestigating and handling guest complaints and inquiries, recording all happenings in the hotel in the form of Hotel Manager’s log book, preparing written reports on incidents/accidents in conjunction with security and other department headsAttending departmental and general meetings as requiredCovering Duty Manager and Night Manager shifts when required Show less

London, United Kingdom

Oversee all Reception desk operations for two Radisson hotels basen in Central London.

London, United Kingdom

Senior Receptionist - Supervisor at Le Royal Club, executive floorsSupervising and training new staffPrivate check in and check out operationsDealing with rooms allocation, VIP guests and guest relationsSupervising F&B operationsHotel Residence Reception SupervisorDealing with Show rounds, corporate reservationsConcierge and Reception dutiesPrivate check in and check out operations

Hotel Revenue Management, Revenue Management, Completed

• Forecasting and Availability Controls in Hotel Revenue Management • Pricing Strategy and Distribution Channels in Hotel Revenue.

Semester Scholarship, Tourism Management

Hospitality Management - Scholarship

Hospitality Management, Hospitality, University 5 Years Degree

The Italian Centre for Advanced Studies in Tourism and Tourism Promotion (CST), founded in 1982, is one of the most established business.