- Led project research and technology implementation creating 70%improvement in productivity.- Deployed Firewall management software to enhance network security.- Implemented cloud computing solutions to optimize client infrastructure.- Led the configuration and deployment of Voice over Internet Protocol(VoIP) solutions to enhance client communication, productivity andoperational efficiency increasing productivity by up to 30-45% andlowering costs by up to 67%.

Track & Field Athlete at Boston University focusing on 400m, 800m, and multiple relays.

- Facilitated and documented effective communication of customertechnical needs to software developers to accelerate the resolution ofcustomer issues 50% faster.- Incorporated digital strategies into marketing framework to enhancecompany’s online presence and customer engagement by 30%.- Prepared professional business proposals and quotes for clients,maintained relationships with existing clients and secured new businesscontracts.

- Assisted in managing product lifecycles for data-centric applications,contributing to a 20% improvement in product performance.- Played a pivotal role in conducting market research and competitiveanalysis, aiding in strategic decision-making for product enhancements.- Provided comprehensive on-site and helpdesk support for over 100employees, resolving any IT issues and increasing operational efficiencyby 30%.