I am a seasoned customer success manager with 8+ years of relationship management and process optimization experience in technology and education. Recognized for demonstrating a natural aptitude for cultivating and sustaining key relationships, as well as identifying solutions to client concerns. I value communicating cross-functionally to incorporate customer feedback into new product releases, and I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded sales and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include account management, client relations, process enhancements, client onboarding, sales, presentations, client retention, and strategic planning. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, business acumen, and project management to support efficiency and maximum returns. Colleagues describe me as a progressive, driven, down-to-earth, client-focused expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.