• Chief Operating Officer at Calibre Audio, a national charity that offers free audiobooks to individuals with print disabilities. The service facilitates access to literature for people who are blind, visually impaired, or have other reading challenges.• Management of all operations, including IT systems, customer services, audio library functions, facilities and marketing, to ensure efficient and effective service delivery.• Oversight of daily operations and implementation of strategies that support the organisational objectives and the charity's mission.• Working with the CEO and trustees to define organisational strategy, creating actionable plans, and implementing initiatives that support long-term growth.• Ensuring Calibre Audio creates a positive, inclusive culture that boosts employee engagement and supports professional growth.• Implementation and oversight of apprenticeship programs to create learning opportunities and develop a skilled, future-ready workforce.• Monitoring and assessing key performance indicators (KPIs) to pinpoint areas for enhancement and implement effective solutions.• Oversight of the Human Resources (HR) function, managing the recruitment process, developing, and implementing policies, and ensuring compliance with employment legislation.• Health and Safety Lead, ensuring compliance plans are maintained to protect employees, volunteers, and service users.• Budget management and financial planning, ensuring the best allocation of resources and cost control to meet financial goals.• Driving process improvements, updates of systems, and streamlining of workflows to boost efficiency and member satisfaction.• Developing and sustaining strong relationships with trustees, staff, and volunteers to further the charity’s mission and encouraging collaboration.

As Managing Director of Mix 96, a commercial radio station within the UKRD Group, I led the organisation to achieve consistent commercial and operational success while fostering a positive workplace culture. Under my leadership, Mix 96 thrived as both a community resource and a highly successful business. The UKRD Group, which included Mix 96, was recognised as the Sunday Times Number One Best Company to Work For in 2013 and 2014.Key Responsibilities• Leadership: Directed station operations and commercial strategy as Managing Director and Commercial Director.• Strategic Management: Managed a £1.5 million budget with full P&L responsibility, driving business plans for operational efficiency and KPI achievement.• Team Development: Enhanced team productivity and effectiveness through performance management, coaching, and professional development for 15 staff members.• Operational Oversight: Led programming, sales, marketing, and compliance to align with business goals and audience needs.• Community Engagement: Boosted Mix 96's community reputation through partnerships, events, and campaigns and achieved its highest ever listening figures.• Revenue Growth: Developed commercial strategies to secure revenue from advertisers and sponsors.Achievements• Achieved consistent growth and profitability by meeting key performance targets across all business areas.• Managed a £1.5 million budget while maintaining operational standards and delivering financial results.• Contributed to UKRD Groups' recognition as the Sunday Times Number One Best Company to Work For by promoting a positive workplace culture.• Increased market share and audience engagement through programming and marketing campaigns.• Launched community-focused initiatives and events that established Mix 96’s role as a voice across the area.

Various interim roles including Head of Donor Marketing (Angel Charity), Non-Executive Director (New Media Engineering) and Head of Marketing (Darwin/IPSP).