Chief Operating Officer
Current• Chief Operating Officer at Calibre Audio, a national charity that offers free audiobooks to individuals with print disabilities. The service facilitates access to literature for people who are blind, visually impaired, or have other reading challenges.• Management of all operations, including IT systems, customer services, audio library functions, facilities and marketing, to ensure efficient and effective service delivery.• Oversight of daily operations and implementation of strategies that support the organisational objectives and the charity's mission.• Working with the CEO and trustees to define organisational strategy, creating actionable plans, and implementing initiatives that support long-term growth.• Ensuring Calibre Audio creates a positive, inclusive culture that boosts employee engagement and supports professional growth.• Implementation and oversight of apprenticeship programs to create learning opportunities and develop a skilled, future-ready workforce.• Monitoring and assessing key performance indicators (KPIs) to pinpoint areas for enhancement and implement effective solutions.• Oversight of the Human Resources (HR) function, managing the recruitment process, developing, and implementing policies, and ensuring compliance with employment legislation.• Health and Safety Lead, ensuring compliance plans are maintained to protect employees, volunteers, and service users.• Budget management and financial planning, ensuring the best allocation of resources and cost control to meet financial goals.• Driving process improvements, updates of systems, and streamlining of workflows to boost efficiency and member satisfaction.• Developing and sustaining strong relationships with trustees, staff, and volunteers to further the charity’s mission and encouraging collaboration.
