Max Higgins Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Consulting and project/Program, procurement in IT and Telecommunication.

Melbourne, Australia

• National Australia Bank (NAB) is one of Australia’s big 4 banks. Worked within the Credit Cards division managing a $20m portfolio of projects including integration with ATMs, point of sale technology, and compliance..
• Successfully delivered the following 2 major key projects with aggressive timelines and received 2 acknowledgement nominations:
• The new Tap and Go credit cards project introducing new cutting-edge technology.
• The Visa Compliance Resolution project to ensure NAB Visa compliance meets banking governance legislation.
• Consulted with senior management to prioritise business unit projects and vendors in line with business strategies and objectives, that are based on ROI, market positioning, regulation and reputational risk.
• Implemented a new system & monthly RBA reporting process to meet ATM compliance requirements.Vendor Management & Negotiation:

Tuvalu - South Pacafic

• The Australian Volunteers for International Development (AVID) program is an Australian Government initiative sponsored by the Department of Foreign Affairs and Trade. Worked in Tuvalu as a Strategic & Technical.
• Developed and implemented 3-year strategic plans for each of the NGOs including a Program Management Plan.
• Worked closely with leadership team and Boards to understand their needs and funding sources and created plans to ensure their financial sustainability.
• Each NGO Board agreed the strategic goals and associated Key Performance Indicators to measure success.
• Coached the GM for Tuvalu Family Planning on a strategy to enhance safe sex education on the island and created strategies to increase funding, created staff development and performance plans.
• Coached the new GM for Tuvalu Handicapped to successfully turn around a dire situation and provide the strategy to create a new school.

Melbourne, Australia

• CommTel Network Solutions is a Value-Added Reseller providing Industrial and Carrier grade communications systems and services for 30 key clients across Utilities and Transport industries. Led a team of 20 to manage.
• Developed 5-year strategic plan to 2020 & 4 annual plans for FY2014/15, FY 2015/16, FY 2016/17 & FY 2017/18.
• Revised organisational structure, systems, processes & people to cut client implementation from 6 to 3 months.
• Increased sales with existing customers adding 10% revenue growth and with new customers resulting in 20% through product improvements.
• Reached net profit target within 24 months.Client & Vendor Management:
• Improved customer satisfaction by 90% over 2-years, improved client support service and revised SLAs.

Melbourne CBD

• VicTrack is a Victorian Government agency providing commercial, infrastructure and technical telecommunications products and services for government and private enterprise. It comprises 4 business units: Property.
• Created a centralised VicTrack ‘Contracts & Procurement’ function to improve efficiency and cut costs by 15%.
• Restructured billing team and developed end-to-end invoicing processes.
• Improved efficiency and accuracy of customer invoicing to reduce average debtors to 30 days.
• Following successful enhancements in the Telco team expanded Contracts & Procurement PMO function across all business units, which improved efficiency and grew revenue across the whole organisation.
• Established vendor management & a procurement methodology to roll out across all 4 of VicTrack’s units.

Melbourne, Australia

• Fonterra is one of the largest exporters of dairy products in the world that markets, producers and distributes high profile brands such as Ski Yoghurt and Western Star butter globally.Accountable for developing.
• Project managed the business transformation of a national $5m electrical contract and developed a new centralised inventory system across Australia, provided an annual saving of $500k.
• Established and ran the tender to create a new centralised purchasing and inventory management system.
• Ran pilot for the new system, confirmed its viability and subsequently rolled it out across all Australian sites.
• Delivered annual savings of $2m via an innovation process for chemical sourcing, project managed the rollout.
• Coordinated the innovations to be rolled out across the 12 sites around Australia leading a team of 3.

Melbourne

• RMIT is a large tertiary education provider with campuses in Australia and internationally. Managed high-profile IT projects, presented recommendations & outcomes to Vice Chancellor, Executive & Directors.Key.
• Developed a web accessibility framework for online education, the first developed at an Australian University.
• Implemented a 3-year strategy for a Learning Management System to increase revenue through online learning delivery, requiring stakeholder approval across all the business units within a complex organization.
• Designed with HR a strategic restructure of the IT services throughout all RMIT TAFE and university campuses.
• Conducted a feasibility study of the benefits of a restructure to reduce duplication of resources, documented the current and desired future states, created a change management plan and identified the ROI.IT Project.
• Developed business case and project managed the implementation of an on-line recruitment system and support service, which reduced the recruitment lead-time from 3 months to 1 month.

Melbourne, Australia

• Origin Energy is a national energy provider. In this role accountable for developing and implementing business cases, strategies, projects, risk management plans and managed the corporate program office. Consulted with.
• Oversaw the PMO with a team of 5 which delivered $30m worth of projects across the 5 business units.
• Implemented the PRINCE methodology in the Project Management Office and across all 5 business units.
• Implemented outcome-based Benefit Management process to measure project performance and lessons learnt in the program of work and ROI success post implementation. Increased accountability, delivery and resource use and.
• Implemented a risk management system for major Queensland power provider acquisition.
• This reduced time taken from 2 weeks to 4 days to identify, report, treat, monitor and escalate a risk to executive management.

Melbourne, Australia

• Began as Project Manager for ANZ Technical Project Services, acted as an internal consultant and advisor to the Board. Twice promoted to become a Senior Business Project Manager and then a Project Office manager within.
• Developed business cases and gained funding for and successfully completed 2 major projects: Customer Relationship management System (CRMS) and replacement of the Credit Management System.
• Reviewed and consulted on 10 major projects worth >$5m, influenced management to revise approach/strategy.
• Successful projects delivered according to business case increased by 25% across the organisation.IT Strategy Management:
• Reviewed Samoa ANZ business & IT infrastructure strategy and successfully improved the business workflow, and reduced the operational costs by 10%.
• Implemented a new disaster recovery system for Internet Business to reduce business downtime by 5%.

Post Graduate Diploma In Accounting

Master Of Business Administration (Mba)

Diploma Of Project Management

Masters In Information Technology

Graduate Diploma In Business Communications

Bachelor Of Arts (Ba), Media Communications