Max Parker Email & Phone Number

Onboarded Financial Institutions to Alkami's technical training program by hosting discovery meetings, developing custom learning paths, and maintaining contact to assess technical readiness for both UAT and Launch phases.Developed and executed comprehensive onboarding programs for new hires, ensuring alignment with company culture and strategic business initiatives.Managed a project automating training for over 6000 users' instructor-led training, quadrupling the number of hours delivered to clients while decreasing training workload by more than half.Modularized long 3-4 hour instructor-led courses into 20-30 minute segments, allowing for more accurate and personalized learning paths tailored to specific role needs.Increased Alkami University ARR from $63,000 to $245,000 in one year (TCV from $270,000 to $1.3M).Managed 90 courses and 6000 users in Absorb LMS; conducted monthly education analysis for 270 individual accounts.Identified 23 educational sales opportunities, upselling to executive and C-suite clients at Alkami’s annual conference (estimated value: $112,500 ARR).Developed and hosted the first-ever training lab and presentation at Alkami's annual Co;Lab Conference. Due to audience reception, CCO ordered for 9 more similar sessions to be organized and hosted by my team under my lead.Collaborated with the Sales team on new contractual workflows, leading to a 110% increase in subscription purchases.Acted as the primary point of contact for the Client Success team for eLearning solutions and technical support.

Plano, Texas, United States

Information Technology Technician & Technology Trainer● Supported a internal user base of 620, including executive level staff, software developers, andcyber security agents● Created 50+ pages of technical documentation and maintained documentation in Confluence,Google Suite, and on printed materials.● Resolved an average of 200 escalated issues per month, as well as an average of 2-3 technicalprojects per month● Led the technical setup, organization and transfer procedures for 18 staff from an acquiredcompany. Created training documentation for new applications and technical hardware, andprovided live training sessions for the transition.● Provided new hire technical orientation for 120 staff members and counting. Currently the ITTechnical Trainer for all new employees● Provisioned 300+ computers (Apple and Dell) for new and existing employees by creating customimages for machines with specialized features, apps and domain requirements depending ondepartment or request● Served as the preferred point of contact for executive level staff, as well as any contracted vendors● Conceived and created a company wide asset management system with written protocol,web-based asset tracking, physical auditing, and secure hardware destructions● Performed and managed training for technical onboarding of new hires including maintainingtraining documentation and establishing a training routine for other IT staff.● Ran regular reports for security compliance for technical vulnerability and patching, hardwareauditing, and employee account security● Oversaw the integration and testing of a $500,000 video conferencing solution that wasinstalled into every conference room at Alkami. Was responsible for creating proof of concept,testing protocol and instructional documentation, as well as internal technical training beforegetting CFO sign off for purchase

Richardson, Texas

- Managed multiple projects including coordinating telephony switch for 30,000 users, facilitated Office 365 cloud transfer, oversaw Amazon Alexa pilot program- Orchestrated the communication of major outages to internal staff, technical teams, and users in addition to overseeing incident resolution and knowledge base documentation- Resolved an average of 200 escalated issues per month- Provided technical training and consulting to executive leadership- Manage a team of 35 student workers and 2 full time staff members- Conveyed technical outages, maintenance, and updates for UTD user community via email and social media- Served as the preferred point of contact for rapidly growing user base and VIP customers on behalf of the Linux, Identity Management, Vended Application Support, and Windows/MS Server teams- Launched and maintained UTD’s Knowledge Center Service (KSC) containing over 500+ knowledge articles for UTD users, business partners, and the public- Orchestrated development of service management solutions with the Information Technology Service - Management (ITSM) team by identifying client needs, collaborating with Cherwell team, testing and implementing solutions- Handled challenging conversations with executives, customers, and users concerning technical issues and software adoption- Coordinated planning, marketing, and strategy for interdepartmental relations

Master Of Science - Ms, Neuroscience And Applied Cognition

Bachelor'S Degree, Neuroscience