Max Smithson Email & Phone Number

London, England, United Kingdom

Law Business Research is a business-to-business content and connections company. Our international legal media brands include: Lexology; International Law Office (ILO); Client Choice; and the Global Counsel Awards.As a content-marketing specialist, I am committed to delivering quality-assured legal resources and creating connections between international corporate counsel and law firm partners.

London, United Kingdom

• I manage a portfolio of clients including 10 of the top 50 spenders to ensure occupational health and drug and alcohol testing is delivered correctly. I work to set KPIs, quarterly targets and produce monthly reports.• Won new business by leading the tender process, from writing proposals to presenting to directors at blue chip companies.• Successfully onboarded new business through client collaboration and implementation plans.• Exhibited at various industry events to generate leads by showcasing our services to prospective clients.• Worked with numerous teams to streamline the delivery of high level service.• Co-led an employee engagement and benefits strategy to address staff turnover and engagement. I co-managed a team of 6 for 4 months and presented to the board of directors in December with an implementation plan for Q2 2020.

Leeds, United Kingdom

• Increased productivity by 10% by analysing energy data feeds for a portfolio of SMEs.• Strong Excel skills to compile reports on contract data for the commercial performance team analysis.• Frequent use of APIs, XML and JSON files to ensure database was accurately updated.• Capturing requirments and effective prioritisation based on customer and market needs.• Used Salesforce to ensure all customer data was accurate.

Indonesia

• A heavily customer focused role where I was responsible for twelve guests and eleven staff on a liveaboard boat in one of the world’s premier dive locations.• Had ownership of planning itineraries, ensuring safety and constantly catered to the needs of guests of all nationalities during cruises ranging from 7-19 days.• Maintained high customer service levels and honed problem solving skills when facing the variety of challenges that occur running cruises in a remote location. • Created a link between Mikumba and Barefoot Conservation allowing extended research and promotion of manta rays. • Colleagues frequently used me as a reference point due to my experience and knowledge of the marine environment.• I taught myself conversational Bahasa Indonesia, which enabled me to communicate efficiently and maintain good relationships with the staff on the team.

Gili Trawangan, Indonesia

Gained experience teaching PADI open water, advanced, rescue and divemaster courses at one of the islands most reputable dive centres

London, United Kingdom

• Managing a portfolio of SME’s worth over £1m in turnover.• Identified and won business worth £700k in turnover alongside business development managers through lead generation, client meetings and rapport building.• Gained excellent feedback from colleagues when at client meetings to win accounts.• Regained £100k worth of business from defective accounts by improving relationships and customer service.

London, United Kingdom

• Turned over £220k with a profit margin of 11.6%.• Quickly developed considerable product knowledge in order to give clients accurate and reliable advice• Hit initial cost of seat target and 148% of benchmark for sales in month six• In October 2015, won an award for top 5 performing consultantsGained regular positive feedback from clients such as the example below:"I just wanted to say that I fly quite a bit between New York and London and that I always contact Max to help book my tickets. He is an absolute life saver and is always super courteous, informative and quick. He's the reason I always come back to Flight Centre and just wanted you to know that from my point of view he is brilliant at what he does."

Leeds, West Yorkshire, United Kingdom

Sabah, Malaysia

• Worked in a team delivering the highest diving standards at one of Asia’s leading dive resorts and winner of 2012 and 2013 Wild Asia Responsible Tourism Awards.• Managed exemplary safety standards for my clients whilst under intense pressure.• I gained leadership, customer service and time management skills from guiding dives and managing day trips to various islands.• Improved my leadership and communication skills by assisting in the training of new divemasters ensuring the high standards of the company were upheld.• Helped coordinate numerous conservation projects including Mabul Turtle Week 2014 which raised £1500 for sea turtle conservation and contributed to achieving 2nd place in the ‘Top Member’ status with Green Fins, the international standards agency for environmentally responsible diving.• I taught myself basic Malay which enabled me to maintain good relationships with the local staff on the team.• Colleagues frequently used me as a reference point due to my experience and knowledge of the marine environment.

Leeds, West Yorkshire, United Kingdom

Sabah, Malaysia

Leeds, West Yorkshire, United Kingdom

Leeds, West Yorkshire, United Kingdom

Liaised with barristers, clients and my solicitor to ensure the progression of cases.I worked with a wide range of people giving me the skills to deal with any customer or client.Reported back to the solicitor about the details and results of the case. Part time role

Daegu, South Korea

Worked in the economic research division with the bank’s Vice President.• Improved the economic awareness of the department through my research and presentation skills on subjects such as economic issues in the UK.• Used my attention to detail and communication skills to edit speeches being delivered at international conferences for the Vice President.• I learnt the differences in working culture between the UK and Asia.

Bachelor'S Degree, International Business Management, 2:1

Modules studied: Solving Business Problems, Financial Decision Making, Management, Culture and Communication, Business Processes.

High School

Exchange Programme, International Business

International Business - Saipeks Programme