▪ Ensure IT Data Centers and infrastructures are available to all clients at all times.▪ Maintain security and implement changes to guarantee the most up-to-date technology and promote high-quality customer service.▪ Lead the IT Operations team and the IT Service Desk and manage five employees.▪ Prioritize urgent and most important issues first, develop procedures and implement updates to reduce the number of problems preemptively.

▪ Coordinated internal IT operations team, service desk, and MSP partners to deliver Security, Network, and Data Center Solutions to the Credit Union.▪ Preemptively identified best solutions and procedures for continuous improvement, allowing successful interventions and avoiding negative situations. ▪ Promoted communication first, then solved problems effectively based on data analysis. Maintained and reinforced workplace culture by celebrating exemplars of perfectly worded emails, excellent ticket handling, and emphasizing the value of well-done work.▪ Implemented strong foundations of data collection to establish causes of breaches before they happen, significantly reducing costs to organizations if they were to suffer a breach. ▪ Aligned security choices to business goals by introducing Cloudflare into the organization to establish a Web application firewall and reduce the need for a black box in the data center. ▪ Established consistent plans and procedures by collaborating with internal teams and influential experts to build partnerships to deliver compatible security programs.

▪ Managed the full spectrum data center and server operations, including maintenance and protection of data center services and sites, operational performance and monitoring, paying off technical debt, disaster recovery, and relationship management.▪ Ensured baselines for operational success with the use of proactive monitoring and alerts. ▪ Implemented digital transformation, kept current on latest improvements and updates, and maintained high standards and efficient outcomes. ▪ Led IT operations for disaster recovery planning and tests, ensuring readiness.▪ Created and maintained interpersonal relationships with stakeholders, partners, and vendors through trust and partnerships. Balanced clients' needs and business objectives to negotiate with IT vendors for cost-effective solutions.

▪ Ensured small and medium-sized business clients' IT needs were promptly met professionally and with clear explanations.

▪ Research and protect the global customer base against the latest threats.▪ Collaborated cross-departmentally to ensure customer questions and issues received the most effective and innovative solutions based on research, data analysis, and development.▪ Assisted with researching creative threat classification techniques in security, helped design proof of concept threat classification models, and identified malicious code, websites, and vulnerabilities with automated and manual analysis. ▪ Worked in Python, HTML5, Javascript, CSS, BASH, git, Redis, and API Services: VirusTotal, Shodan, Investigate.

▪ Created and maintained a custom app via Zoho creator, made KPIs and interactive forms, wrote backup scripts for the Zoho API in Python, Templated and created content for a Wiki. ▪ Technical Troubleshooting: SOHO Routers, ISP issues, 0365, Google Apps, Mac OS X, Windows 7/8, Microsoft Office/Office 365.