Maxie Chapman Email & Phone Number

Greater Sudbury, On, Ca

Sudbury, Ontario, Canada

Sudbury, Ontario, Canada

Toronto, Ontario, Canada

Recruit, train and manage a sales team of Sales Managers, Event Supervisors and Field Marketing Representatives that are located over 3 different regions selling credit cards within retail locations. Developing and maintaining new and old relationships with stores and clients to increase business for both ours and the clients companies. Meet weekly sales and recruitment targets. Lead daily and weekly meetings with employees, produce daily and weekly metric reports for the CEO as well as weekly and monthly metric reports for CTB clients. Worked with counterpart department such as recruitment, HR, payroll, etc., to fulfill program needs.

Sudbury, Ontario

Worked on a program involving credit card services, answering incoming cardholders phone calls while valuing their time by maintaining call flow and ensuring first call resolution. Assisting customers with a variety of requests such as balance transfers, product switches troubleshooting decline and error codes, etc,. Was also given more responsibility as a floor support agent in my last two months working there, where I would assist any other agents that had questions while taking calls or if they had escalations I would hop on the call to diffuse the members frustration and handle the situation.

Northern Ontario

Progressed from a sales rep to a regional manager within a short period of time and was tasked with a region that had struggled for years. Built up the team by recruiting, training and coaching a team of event supervisors and field marketing representatives to ensure the development and execution of an acquisition program within the space of just a couple of months. Built relationships with store owners and managers to allow access into all stores within the region on a regular basis. I would lead daily and weekly meetings with employees, produce daily and weekly metric reports for my Account Manager as well as weekly and monthly metric reports for CTB clients which would then be discussed in weekly phone meetings.

Northern Ontario

I would be responsible for coaching a team of 4-8 Field Marketing Representatives while ensuring to continue to produce my own results. This involved having daily calls with the regional manager to set targets for both myself and the representatives on my team that day, setting goals for me to achieve different metrics dependant on each representative. I would track and report all daily results from the store I was working in. I would be responsible for creating a positive relationship with the client and retrieving feedback from them each week to help us strive forward and improve. I would also be responsible for setting up event materials. (signs, banners, flyers, etc.,) and piloting new pitches and approaches.

Northern Ontario

This was my first sales job and I was responsible for teaching people the benefits and features of one of Canada’s largest retailers by engaging and interacting accordingly with clients, including overcoming any objections they would give me. This also involved some up-selling for additional cards and insurance features. I would be given daily sales target by my manager to achieve in order to meet our clients needs.

Spain

Summer job.Prepared and served drinks in a friendly, timely and professional mannerAssisted in preparing and serving foodEnsured customers are satisfied during their visit to the restaurant and attended to their needs in a friendly, professional manner Maintained and ensured the kitchen was clean and tidy at all times

Skipton, United Kingdom

Worked primarily on the shop floor and in stock roomsConsistently delivered a high level of customer serviceAssisted customers in locating exactly what they were looking forOperated tills and handled transactions on a daily basis Worked at the front of shop and fitting room service Provided regular course work and completed training and tests on safety laws, legislation laws, etc. Ensured goods were displayed in an attractive and accessible fashionHandled cash whilst working at the store checkout.

Spain

Summer job. Played a constant flow of new and old music to meet requirements for a diverse customer base Took song requests and ensured I worked them into my set Conscious of, and provided for, various international musical Assisted behind the bar when required, including making and serving drinks

A Levels, Business Administration And Management, General, Aabb

Studied Business, Accounting, Spanish & IT.

Bachelor Of Arts - Ba, Business Administration, Management And Operations, 1St Class