Maxie Thao Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

• Ensure CDLE meets requirements under Colorado Laws for Persons with Disabilities (HB 21-1110) by testing all internal and external sites, implement accessibility on all information and communication technology (ICT), and providing accessibility mentoring to all staff.• Cross-team accessibility collaboration with OIT and state agencies outside of CDLE• Created and leads CDLE accessibility champions committee• Report high-level accessibility progress being made to key stakeholders • Create resources and guides on accessibility topics • Created, implemented, and oversee agency wide accessibility statement and accessibility feedback form • Drafting language and requirements around accessibility for statement of works and contracts

Denver, Colorado, United States

- Managing all aspects of the business (accounting, marketing, budgeting, HR, PR, hiring, training, etc)- Developed and built the business from ground up in 2020 and helped generate a steady sales increase annually by establishing strong customer satisfaction, introducing new products, and researching and analyzing trends in the industry- Establishing and documenting store policies and processes- Started a successful business that could be ran by a manager- Managing website and updating all technological mediums such as TV menus

Greater Denver Area

• Demonstrated success operating in a Scrum environment• Leveraged strong problem-solving skills to efficiently resolve issues and fix bugs.• Fostered and maintained collaborative working relationships with UI/UX designers to integrate designs into the content management system.• Gained experience integrating HTML/CSS prototypes with C#/Razor, WAI-ARIA, Angular, and JavaScript.• Provided exceptional customer service and technical support via phone, email, and in-person.• Orchestrated and led the development and execution of a campus-wide web accessibility project, including handling all aspects of testing, consulting, and researching needs and requirements. • Ensured optimal accessibility across the website and widgets and compliance with WCAG 2.0 and Section 508 guidelines by heading front-end development efforts using HTML, CSS, WAI-ARIA, and JavaScript.• Executed both automatic and manual tests of screen reading, operating systems, and browsers to determine accessibility level and identify the need for improvement.

Denver, Co

• Maintained responsibility for troubleshooting and resolving Tier 2 web and intranet tickets for SharePoint 2010/2013 within a 24-hour timeframe; succeeded in resolving an average of 15-20 tickets per week.• Translated complex technical concepts into simple language while educating end users on utilizing the content management system.• Cultivated positive relationships with university website owners and users while providing assistance with website development, adding content to pages, and incorporating pre-development widgets.• Drafted and published high-quality technical documentation to assist end users including documents on how to use widgets and CMS • Tasked with assisting the development team with QA testing processes.

- Diagnose, troubleshoot and resolve SharePoint 2010 web and SharePoint 2013 intranet tickets - Supporting university website owners with building their website, adding content to pages, and incorporating pre-development widgets to make a site more professional.- Acts as a liaison between the campus web maintenance team and University Web Services development team in determining needs of training courses and appropriate method of delivery. - Online training for website and one-on-one personalized training.- Works both independently and on teams to write and edit a variety of technical documentation for a diverse audience with different knowledge levels.

Bachelor’S Degree, Information Systems

International Studies, International Relations/Comparative Politics, Economics/Development/Environment, And Intl' Business