As Product analyst in CX analytics team in AI center, i'm analyzing incoming client requests in Tinkoff Investments. This helps business to reduce costs of processing them and improve customer experience in Tinkoff. Besides,I am developing the customer loyalty metric to foster the growth of the ecosystem. By developing this metric, I aim to understand and quantify the level of loyalty exhibited by customers within our ecosystem. This will enable us to identify areas of improvement and develop strategies to enhance customer satisfaction and retention.