Creation of the IT department and its processes in an international company with over 80 employees.• Leading projects to modernize infrastructure, IT equipments software migrations and cost reductions• Responsible for managing ISP contracts, IT budget and hardware orders with professional resellers• Managing user databases and inventory computer equipment• Providing technical support to resolve escalations and increase users best practice awareness and… Show more Creation of the IT department and its processes in an international company with over 80 employees.• Leading projects to modernize infrastructure, IT equipments software migrations and cost reductions• Responsible for managing ISP contracts, IT budget and hardware orders with professional resellers• Managing user databases and inventory computer equipment• Providing technical support to resolve escalations and increase users best practice awareness and adoption• Installing and integrating hardware (station, network infrastructure, peripherals, ...) in production environment and setting up the logical and physical resources• Coaching different teams on the use of AI to streamline work processes Show less

Technical support specialised in troubleshooting a multibank, multichannel personal digital identity software for corporations from around the globe.• Assisted companies with critical issues they may be experiencing with this banking transaction solution• Solved complex corporate queries within 48 hours• Maintained the highest level of security and confidentiality at every point of contact• Ensured customer satisfaction by providing exceptional level of… Show more Technical support specialised in troubleshooting a multibank, multichannel personal digital identity software for corporations from around the globe.• Assisted companies with critical issues they may be experiencing with this banking transaction solution• Solved complex corporate queries within 48 hours• Maintained the highest level of security and confidentiality at every point of contact• Ensured customer satisfaction by providing exceptional level of services• Active participation in process and website improvement project Show less

Run frequent interventions on computer park and provide support to partner users around the globe in a group counting 24 independent companies.• Provided level 1 and level 2 technical support to resolve escalations• Travel to production sites to realize IT maintenance and provide Microsoft Deployment Toolkit (MDT) training in France and Turkey• Installed and integrated requested hardware (station, network equipment, peripherals, ...) in production environment and set up… Show more Run frequent interventions on computer park and provide support to partner users around the globe in a group counting 24 independent companies.• Provided level 1 and level 2 technical support to resolve escalations• Travel to production sites to realize IT maintenance and provide Microsoft Deployment Toolkit (MDT) training in France and Turkey• Installed and integrated requested hardware (station, network equipment, peripherals, ...) in production environment and set up the logical and physical resources• Responsible for the smooth running of MDT with our external service provider• Assist with the relocation and installation of IT infrastructure in the new datacenter• Monitored and verified server's resources status and actively involved in process improvement projects Show less

Handle incoming contacts for 30 Marriott brands around the globe and assist customers with their booking needs or questions through preferred channels.• Received calls from travel agents and luxury/high end clientele, booked and managed reservations, provided information requested by the caller• Used effective sales techniques and checked for alternate properties in order to obtain the highest room revenue, sales conversion rate and customer satisfaction rate possible•… Show more Handle incoming contacts for 30 Marriott brands around the globe and assist customers with their booking needs or questions through preferred channels.• Received calls from travel agents and luxury/high end clientele, booked and managed reservations, provided information requested by the caller• Used effective sales techniques and checked for alternate properties in order to obtain the highest room revenue, sales conversion rate and customer satisfaction rate possible• Maintained good conversation control during each call to effectively manage difficult or irritated customers in a diplomatic manner Show less

Inbound Technical Support specialised in software and hardware support for boutiques of 10 major ready-to-wear and luxury brands around the globe.• Provided level 1 and level 2 technical support to resolve escalations• Monitored and verified customer’s IT resources status• Installed and integrated requested hardware (station, network equipment, peripherals, ...) in production environment and set up the logical and physical resources• Ensured customer satisfaction… Show more Inbound Technical Support specialised in software and hardware support for boutiques of 10 major ready-to-wear and luxury brands around the globe.• Provided level 1 and level 2 technical support to resolve escalations• Monitored and verified customer’s IT resources status• Installed and integrated requested hardware (station, network equipment, peripherals, ...) in production environment and set up the logical and physical resources• Ensured customer satisfaction by providing exceptional level of services• Actively involved in process improvement projects Show less

• Proposed assistance hardware on desktops, laptops and smartphones• Remote support for software and security issues• Trainer during intervention at Citée Administrative de Toulouse on IT security, website creation and PowerPoint

Technician and facilitator/trainer at FabLab de la MJC de Saint Jean• Support for user practices, use and maintenance of machines, organization and animation of workshops (Scratch, digital milling machine)• Creation of training (microcontrollers, nano-computers and operating systems), design and manufacture of projects (model, escape game, arcade terminal, etc.).