IP support services for attorneys worldwide.Managing the Business Unit composed of up to 16 experienced paralegals, project leaders and team leaders working in different teams and locationsOPERATIONS - Monitor KPI to reach operational excellence - Measure QUALITY to maintain ISO certificationCLIENTS - Onboard clients - Contact for periodical business - Analyse Complaints SUPPLIER - Manage and interface… Show more IP support services for attorneys worldwide.Managing the Business Unit composed of up to 16 experienced paralegals, project leaders and team leaders working in different teams and locationsOPERATIONS - Monitor KPI to reach operational excellence - Measure QUALITY to maintain ISO certificationCLIENTS - Onboard clients - Contact for periodical business - Analyse Complaints SUPPLIER - Manage and interface with suppliers at multiple levels in the organization - Monitor SLA and periodical evaluationPEOPLE - Motivate, coach, develop and listen actively to all levels and functions - Build a coherent, dynamic and effective team - Create and maintain a healthy and nice work environment for the team - Perform appraisal cycle - Define skills matrix - Create training planP&L and STRATEGY - Prepare BU budget - Search for rentability and effectiveness - Define improvements and strategy to sustain long term growth as short term winsLEGAL & RISK management - Maintain IP knowledge base and structuration - Ensure compliance respect - Negotiate contracts and fees PROJECT management - Integrate activity : - Nearshoring in Belgrade (SERBIA) - Offshoring in Noida ( INDIA) - Improve platform - Create service/ product Show less

operational entity managing legal files. Day to Day management of 17 persons, including coaching, introduction of risk management, use of production KPI, development of internal communication,..Key achievements: - migration to full digital files management (robotic process automation pilot team), - implementation of audit recommandation, - Litigation awarness within the bank, - development of team members, - internal organisation & documentation

strategic Management : - Set up of budget, - planning management, - coordination of on-site en offshore team (pilot of offshore Delivery), - reporting, - upstaffing of target entities, - test management, - risk-issue management, - internal communication, - change Management and training. Drive of coordination and decision meetings at different levels (from people on the field to manager of 2.000 people).Projects: Payment Service Directive… Show more strategic Management : - Set up of budget, - planning management, - coordination of on-site en offshore team (pilot of offshore Delivery), - reporting, - upstaffing of target entities, - test management, - risk-issue management, - internal communication, - change Management and training. Drive of coordination and decision meetings at different levels (from people on the field to manager of 2.000 people).Projects: Payment Service Directive implementation (Regulatory), migration of sofware for branches (IT)), change of branch servers and workstations (infrastructure), set up of Client Competence Center for Legal Entities (Business),set up of Client Competence Center for Estates (Business). Show less

Process Manager:Coordinator between different departments (Marketing, Compliance, Legal, IT and Back Office) to set up or adapt processes.collaboration on several projects, abroad experience:-Joint Venture Fortis - Anpost to create Postbank (IRELAND). Creation of a new bank, implementing a new software (T24). Design and testing phases for Accounts domain, 8 months on-site in Dublin- Dominet - Fortis Bank Polska integration (POLAND). Implementing T24… Show more Process Manager:Coordinator between different departments (Marketing, Compliance, Legal, IT and Back Office) to set up or adapt processes.collaboration on several projects, abroad experience:-Joint Venture Fortis - Anpost to create Postbank (IRELAND). Creation of a new bank, implementing a new software (T24). Design and testing phases for Accounts domain, 8 months on-site in Dublin- Dominet - Fortis Bank Polska integration (POLAND). Implementing T24 software, analyse and process improvement. Frequent travels.Responsible of Accounts/ Deposits domains - integration- Banque de la Poste - BelgiumBusiness analyst - project management - integration into new system (Thaler to T24). Show less

- Quality Manager: (2 years together with communication officer) ISO dynamic, process improvement, data treatment, training, drawing up of monthly reporting and corrective actions, update of the Intranet. - Project: develop a new intranet: insert all the processes, documentation and templates of the company. Training, monitoring and handover to business responsible. --> Result: ISO certification confirmed and better helicopter view of all… Show more - Quality Manager: (2 years together with communication officer) ISO dynamic, process improvement, data treatment, training, drawing up of monthly reporting and corrective actions, update of the Intranet. - Project: develop a new intranet: insert all the processes, documentation and templates of the company. Training, monitoring and handover to business responsible. --> Result: ISO certification confirmed and better helicopter view of all employees.- Communication officer: (2 years) external communication with clients, the press and regulators. Drawing up of request for proposal, contracts and Service Level Agreement. Technical support. Press review. - Project: organisation of event: Organisation of cocktail with all our customers, providers, regulators and the press to communicate our new objectives and values. --> Result: notoriety increased, better relation client/employee leading to better company image.- Fund Administrator: (1,5 year) responsible of UCI valuation and other financial instruments (Fortis, Bank Dewaay, Deutsche Bank, Puilaetco, Delta Lloyd, Axa,...) Drawing up of statistics (to CBFA). Migration of software from Mainframe to Global Portfolio II. Show less