Maxime Sobol Email & Phone Number

Варшава, Мазовецкое Воеводство, Польша

• Coordinate the work of the deployment team on a daily basis.
• Ensure deployment and onboarding processes are well understood andfollowed.
• Review the deployment plans prior to approval, validate and close thedeployment tickets, ensuring that all the actions have been completed.
• Train new team members and ensure the readiness to work independently.
• Identify the knowledge gaps and educate the team on the ongoing basis.
• Make sure the training plans are up to date, all the onboarding activities havebeen completed

Харьков, Харьковская Область, Украина

• Create, coordinate and implement production changes through to completion
• Coordinate the development and execution of deployment plans related toproduction changes as required, ensuring processes are followed and propertesting and impact assessments are executed
• Ensure release checklists are up-to-date, followed and maintained
• Communicate with product, infra and customer success teams to ensure all theissues are addressed and resolved to the client’s satisfaction
• Participate in meetings and makes recommendations for process developmentand help with creating more efficient templates and procedures
• Develop and maintain a thorough understanding of the company’stechnologies, processes, and teams

Харьков, Харьковская Область, Украина

• Communicate with English and French customers (chat/phone)
• Optimize PC performance on Windows OS and MAC
• Install, support, troubleshoot software, hardware and basic network issues
• Provide general computer support to new or existing clients over the phone
• Ability to diagnose and repair complex issues on Windows OS and MAC
• Provide outstanding customer service on every contact

Харьков, Харьковская Область, Украина

• handle customers’ refund requests via email and phone
• provide tech and billing support (retention) for the b2с customers