Maxime Sobol Email & Phone Number

Варшава, Мазовецкое Воеводство, Польша

• Coordinate the work of the deployment team on a daily basis.• Ensure deployment and onboarding processes are well understood andfollowed.• Review the deployment plans prior to approval, validate and close thedeployment tickets, ensuring that all the actions have been completed.• Train new team members and ensure the readiness to work independently.• Identify the knowledge gaps and educate the team on the ongoing basis.• Make sure the training plans are up to date, all the onboarding activities havebeen completed• Support the team in developing and executing complex deployment plans.• Take part in the 30-60-90 review sessions of the deployment coordinators.• Provide feedback on the performance of the team members, assist employeesin developing development plans and setting yearly goals• Work closely with Customer Support, Account Management, Onboarding, Risk,BI, and other teams, to identify the priorities of the assigned requests andmanage the team load accordingly• Work with the new products, define and incorporate the flow into the day-to-day work of the Service Delivery team.• Reveal areas for improving existing processes for a bigger team, developingmore efficient templates, procedures, flows

Харьков, Харьковская Область, Украина

• Create, coordinate and implement production changes through to completion• Coordinate the development and execution of deployment plans related toproduction changes as required, ensuring processes are followed and propertesting and impact assessments are executed• Ensure release checklists are up-to-date, followed and maintained• Communicate with product, infra and customer success teams to ensure all theissues are addressed and resolved to the client’s satisfaction• Participate in meetings and makes recommendations for process developmentand help with creating more efficient templates and procedures• Develop and maintain a thorough understanding of the company’stechnologies, processes, and teams

Харьков, Харьковская Область, Украина

•Communicate with English and French customers (chat/phone)•Optimize PC performance on Windows OS and MAC•Install, support, troubleshoot software, hardware and basic network issues•Provide general computer support to new or existing clients over the phone•Ability to diagnose and repair complex issues on Windows OS and MAC•Provide outstanding customer service on every contact

Харьков, Харьковская Область, Украина

• handle customers’ refund requests via email and phone • provide tech and billing support (retention) for the b2с customers