Maxim Essed Email & Phone Number

Utrecht Area, Netherlands

Financial cost center responsible (budget of 6 MIO) for 10 BN revenue Dutch FMCG customer.Developed and implemented service (chain) optimisation measures, including steering of 2 architects and 20 remote operational teams distributed over 6 locations, worldwide.Setting up Operational and Service Level Agreements with Nearshore locations.Participated in Bid.

Utrecht Area, Netherlands

Accountable for the service operation of the entire service chain. Responsible for providing the largest NL account with stable IT services and cost requirements and for driving operational excellence/improvements in accordance to the delivery agreement.

Amsterdam Area, Netherlands

Allocated to 11 different jobs for 9 different customers, in following sectors: Government, Banking and IT.Primarily assigned as process expert, developing and implementing (ITIL) processes in a wide variety of different environments.Often engaged by management for internal strategic and business development questions.

As Business Analyst, Maxim's primary responsibilities were to gather, process and manage tool requirements. Actually, he was more involved in developing the Business Case, facilitating the assessment of (tooling) vendors and developing a Cultural Change plan.Also he has studied KM methodology in order to better estimate the impact of the project on the ING.

Maxim's primary responsibilities, as a planner, were to check and process placement requests, update and monitor the roll-out schedule, and reschedule when necessary. On roll-out days Maxim took action to clear out any obstacles to a smooth roll-out.Secundary responsibilities were provinding management reports and assisting the Project Manager with his.

The Hague Area, Netherlands

The IT-management branch of IPO, GBO Provincies, wants the Change management flowchart to become operational. GBO Provincies also wants to be able to address the customer effort in the customer-supplier relationship. GBO wants to prevent the ‘passing the buck’ by the customer. As process consultant responsible for facilitating workshops in order to.

As consultant responsible for deliverables: process management documents, general employee manual, Service Level Agreement and several management documents. Facilitator for a 2-day workshop. Demand/Supply Governance for IT was the main issue of concern.

The Hague Area, Netherlands

GBO Provincies wants to increase the value of their professionalization efforts by developing a quality management system. As process consultant responsible for the development of a quality management system (QMS). The QMS consists of process and procedure flow charts, check lists, templates, forms, work instructions and policy.The QMS will be used as a.

As process consultant involved with the introduction of a process-oriented approach; supporting role regarding the ISO-certification (ISO 20000 Service Management).

Amsterdam Area, Netherlands

IT Asset Manager at the ABN AMRO account. Setting up control for database accurateness. Initiating process management and reporting.

Rotterdam Area, Netherlands

I was trained as a consultant, supported by a mentor and a lot of training. Training concerned skill development, but there was an emphasis on personal development.

Coordinator Service Desk (7 fte). Daily coordination of processing incoming calls. Realization of Incident management process (ITIL).

As a Projectmanager responsible for designing and implementing an ICT-orderingproces and system for internal use.

Involved with the implementation of application management. In particular concerned with the proces/role description of Service Level Managent.

Master Of Science (M.Sc.), Strategic Management

Flim Science