Maxim Stewart Email & Phone Number

St. Louis, Mo, Us

• Promoted to Software Developer 2 based on experience and recognized contributions to organizational goals.

• I help support the Federal Reserve Bank continue its mission of being central to America's economy by supporting (programming and troubleshooting) the Treasury's CARS & SAM applications. Using a number of technologies, we keep the public in the know and government transparent.

Conducted website updates and maintenance by editing static HTML files. Would use CSS IDs/Classes to change look of pages as needed both on a global level and per page level. Would reference IDs or Classes on tags to use with JavaScript or JQuery to create dynamic interaction. Pursued analytics to determine user behavior and site usage through Heap Analytics and its Javascript API/Script Tags. Transitioned HR managerial documents to a SharePoint server and used HTML and CSS to theme pages. Provided suggestions for improvements and optimization on mobile and desktop experiences. Created an application for future successors in this position to expedite downloading necessary applications using MVC logic and Java/JavaFX. Additionally, have created an improved site scanner that automatically checks University of Missouri’s’ HR website for dead links using once more MVC logic and Java/JavaFX.Duties include:● Provided advanced problem diagnoses, resolutions, and follow-up for site issues during and after changes● Initiated and implemented appropriate changes to site User Interfacing and User experience(UI/UX)● Assisted in transitioning manager documents to a SharePoint site to offload them from main server● Provided assistance and support to HR team members as requiredTechnology: HTML, CSS, JQuery, Javascript, Java

Bridgeton Area

Conducted in-depth troubleshooting for customers across High Speed Internet (H.S.I.) and Telephone systems. Routinely demonstrated the ability to self-motivate and effectively manage time to accomplish all assigned projects. Strategically maintained a positive rapport with customers experiencing service issues using the 3Fs rule of Feeling, Felt, and Found. Duties Included:● Provide advanced problem diagnoses, resolution, and follow-up for inbound telephonecustomer reported issues● Initiate and implemented appropriate changes within the telephone switch, as necessary● Upsell products and services, including all three lines of business; Telephone, H.S.I. & Cable● Perform other duties as requested by supervisor such as assisting the Tier 2 group with tech calls● Provide floor support for team pod as well as other groups when needed● Assist in launching Charter Gateway and subsequently provided multiple teams support as a“Subject Matter Expert”● Provide On-Boarding training for new hires training in trouble-shooting and the process ofhandling customer service in a “real world” environment.Key accomplishments:● Consistently exceeded metrics by 110-125%● Selected for team to conduct pre-launch tests for Charter Gateway, a new tool designed toprovide a unified start point for trouble-shooting and escalation processes● Appointed to “Subject Matter Expert” to provide support for trouble-shooting, providefeedback, and to identify and diagnose technical issuesTechnology:Avaya or Nortel PSP for phone provisioning and maintenance, CSG (a CRM), Charter Gateway for trouble shooting, and other tools to ping status of modem and sometimes router or extend the options for troubleshooting.

Bachelor'S Degree, Computer Science & Communication

I attended UMSL to attain a BLS with a focus in Computer Science and Communication. I fostered my skills in programming (C/C++, Java), web.

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Math Club, Student CouncilWhile I was attending DTCC, I attained an AA in Business Administration. During my.