• Assisted in company handover to reconcile accounts receivable to simplify future operations• Perfected customer services and sales skill while managing 140+ customers to increase organic marketing, leading to new corporate contracts/accounts• Coordinated logistics through time studies and data & analytics to streamline schedules and decrease travel time by 7% • Govern company bank account through QuickBooks to manage and reconcile six figure cashflow

• Played a pivotal role in the development of the KPI reporting platform utilizing Power BI, enabling executive management to extract insights and demonstrate stakeholder accountability effectively• Led the development and management of tracking mechanisms to uphold data governance standards using PowerApps and SharePoint Lists, collaborating with executive leaders and international divisions within Manulife• Orchestrated the integration of the existing data governance standards audit process with the newly developed tracking mechanism, resulting in a comprehensive overview of projects lacking standard implementation across the organization• Consistently showcased communication skills to liaise with stakeholders and ensure timely, accurate project delivery

• Implemented data governance policies and standards to generate rules in SAP IS, in accordance with businesses requests to monitor their data quality and ensure a percentage accuracy of 95%+• Conducted root cause analysis to diagnose data accuracy, consistence, and completeness issues, and oversaw the end-to-end remediation • Reverse engineered a manual parts categorization process using statistical analysis, to increase accuracy by 71% eliminating the manual validation process• Leveraged communication skills to design and deliver a Power BI introductory course for 19 new finance business users

• Utilized PowerBI/DAX and data visualization techniques from the University of North Texas to develop dashboards for Toyota executives to draw meaningful insights and aid decisions with aftersales accessories• Led a team to propose a data driven solution to executives on how to increase service retention of second-hand Toyota’s • Managed 100+ business developed reports in SAP to ensure quality and delivery to the end user• Investigated the Data & Analytics courses to help 20+ students be more self serving with SQL in business

• Developed technical communication and sales tactics to break long standing records and acquired 91 new prospects in 2 weeks - Achieved a prospect median of 20% over weekly quota• Worked one-on-one with new associates to train and assist them in the sales process and psychology• Solidified communication skills through an average of 250 cold calls per day to generate leads and sales