Max Martins Email & Phone Number

Head of operations and business management focused on driving efficiency, productivity, staff management, and enhancing the outcomes and treatment for all clients. •Partners with the founder/director to identify and execute key business initiatives: Program development, daily staff management, team growth and development, client communications, and technology stack development.•Managing business systems (practice management software, website development, payroll, communication systems) with a focus on driving ease of access to care for new and existing clients.•Leading product marketing efforts with a focus on client engagement and growth.•Nurturing strategic partnerships with adjacent organizations and providers within the healthcare and education space to establish a strong ecosystem of support for our client's unique needs.•Driving staff morale and positive team engagement/professional growth opportunities. •Engaging with clients and their families to be the face of the Ely Center and ensure we are always focused first and foremost on providing the best possible customer service and experiences within our clinic.

Led the business needs within the clinic to ensure effective programming and back-end process management.•Established process enhancement across the clinic's technology stack and implemented practice management software to drive efficiency and productivity within all client and clinician workflows.• Assisted the founder/director with all program development to advance the outcomes for all group and individual session clients.•Supported all staff in day-to-day clinic management with a focus on professional development. •Created and designed client communications to improve client relationships and enable all Ely Center participants to maximize their growth within their treatment journey.

Boston, Massachusetts, Us

Senior leader on the Customer Success Team. Served as a competitive intelligence program consultant for corporate and enterprise segments. •Directed complex customer projects and key competitive intelligence implementations across Crayon’s most complex customer segment. •Lead the Crayon Associate Customer Success Manager (ACSM) Development Program to nurture talent across the Customer Success organization.

Boston, Massachusetts, Us

Creatively mapping out product education, adoption, and enablement across SMB organizations with a focus on customer's product roadmap development, marketing content & strategy, and increasing sales win rate. •Continuously driving Crayon customers' competitive intelligence strategy to drive key business initiatives and outcomes. •Proactively engaging with Crayon user teams to understand their unique needs and nuances of their goals in order to embed the strongest flow of competitive intel throughout each client's entire organization. •Leading the growth of Crayon's mid-market and corporate segments by achieving account renewals, subscription upgrades, and contract extensions through onboarding, managing, and nurturing deep customer relationships. •Demonstrating a genuine passion for enabling a strong, vibrant company culture at Crayon through effective cross-functional team communication and positive employee engagement.

San Francisco, California, Us

Partnered with clients to drive sustained corporate wellness innovation and adoption in the digital health space.•Primary leader for active channel partner programs, managing day to day client needs, issue escalation, and the execution of successful reseller partnership strategies.•Served as the subject matter expert to drive active client expansion and wellness platform utilization while developing Fitbit’s digital health coaching impact. •Directed project management for all new project launches and implementations within a book of 41 active clients.

Brentwood, Tn, Us

Collaborated with the Post Acute & Hospital sales, Account Management, and Marketing teams to navigate the implementation of naviHealth’s transitions of care software service. •Leveraged large-scale data sources to capture facility spend, patient length of stay, and other KPIs for hospital discharge success rates and post acute care facility effectiveness.•Partnered with hospital staff and internal project management teams to ensure operational and efficient EMR integrations with naviHealth’s referral management software.•Optimized Gainsight data to glean insight into client’s system utilization to monitor and improve the post implementation program success.•Led the development of the Post-Acute Sales Team’s strategic account re-engagement plan for naviHealth’s largest hospital client HCA.

Cambridge, Ma, Us

Formulated distinctive account strategies to drive usage and enrichment opportunities within 20 multi-billion dollar accounts through collaboration with the assigned account manager/director. •Achieved customer satisfaction and loyalty by demonstrating an understanding of customers’ critical business initiatives and delivering products and services to ensure clients met their objectives.•Doubled all client engagement metrics for $37.5B industry leader and Aerospace & Defense Company Raytheon. •Ensured a 100% renewal success rate within the client portfolio.

Rockford, Mi, Us

Represented Wolverine’s industry leading footwear brands Saucony, Merrell, and Chaco across the Northeast territory.•Optimized brand/product education, social media marketing strategies, and in-store product merchandising to ensure clear brand vision.•Elevated brand awareness and appeal by cultivating strong and trusting relationships with chief staff/management, producing educational clinics, and engaging consumers during store hours.•Tracked footwear sales data to identify key targets and developed creative sales solutions and activations to improve territory growth.

Redwood City, Ca, Us

Built NatureBox’s B2B corporate snack program from a $50K to a $2M run rate in less than 1 year.•Exceeded monthly sales quota by an average of 298%, and consistently ranked as the top performer.•Ensured an approximate 90% monthly renewal rate within a portfolio of 96 subscribers through account management.•Analyzed CRM records, reports, data to increase sales optimization and performance within my team.

Boston, Massachusetts, Us

Member of the sports marketing team: Delivered elite event management services specifically focused on the flagship Boston Marathon Expo event.•Headed sales and account management for over 100 exhibitors at the 2014 John Hancock Sports & Fitness Expo.•Developed strong relationships with all clients, vendors, and sponsors to ensure successful brand activations.

Bachelor Of Science (B.S.), Exercise Science

Product Marketing Certified - Core

Exercise Science