Maximiliano Erbin Email & Phone Number

Pilar, Ar

Argentina

Proactive search and understanding of new technologies to apply to opportunities forchange, generating growth through them. Creation of collaborative spaces with otherservice areas focused on meeting objectives.+Migration of 8,000 employees to Google Workspace from a hybrid environment of Microsoft on-premises and online (365). Cultural change + economic savings.+Incorporation of SD-WAN Huawei allowing to go from a star center scheme againstthe DCs for Internet browsing, to output by local breakout from the branches.Economic savings + optimization of resources.+Commissioning of Huawei WiFi in 40 branches. Transfer to the SaaS model ofcontrollers, generating a reduction in investment and maintenance costs.Implementation of Contact Center Collab with 130 Agents 10 Supervisors, fortelephone channels and social networks. Integration with CRM.+Implementation of the 1st corporate WiFi network with Cisco equipment in TorreMacro (+300 APs) and 30 branches. Integration with Cisco ISE.+Implementation of Microsoft Skype on premise for 8,000 employees. Integration inaudio, video and collaboration against Cisco CUCM, CMS & Jabber.+Implementation of Cisco CUCM Telephony core with +7000 extensions; Cisco CMS &Cisco IM Presence video conferencing core.

Argentina

Responsible for improvements, operation and maintenance of the Alcatel Contact Centerwith Nice recording (70 Agents & 3 Supervisors); Alcatel 4400, OXE and OXO telephonenetwork (Core & remote sites); Alcatel appraisal software; WiFi network in branches withMikrotik equipment.+Migration from traditional TDM telephony to VoIP. Voice integration betweenbranches + optimization of the use of wiring.+Update of the Contact Center, passing from a work scheme with Hardphone to onewith Softphone. Improvement of maintenance and operating costs of the agents.

Argentina

+PBX Programming and Installation (OmniPCX Enterprise 4400 and OXO).Installation and configuration of: OmniVista 4760 (PABX Management and LoadingSoftware), IpAttendant Softphone (IP Operator Terminal on PC), IpSoftPhone (IPTerminal on PC).+Training of users on: use of OmniVista 4760, IpAttendant Softphone, IpSoftPhone,digital phones models 4018/9, 4028/9, 4038/9 and 4068IP.Survey of the site and coordination of a group of people to carry out wiring tasksand post-migration customer service.