• Weekly trainer meeting to understand problems and requirements from each subsidiary.• Translate new materials to Spanish and share with the region.• Develop and implementation of online webinar training plan for LATAM.• Implement and follow up new training plan strategies for customers by HQ standards.• Create professional videos about new products and solutions in Spanish for the region.• Visit LATAM countries to make survey on current situation with customers and subsidiary product and solution knowledge. Make face to face training in all countries.• Improve and modify official certifications according to regional market needs.• Develop a Dahua Academy training website to unify entry level courses for all regional in Spanish. Aim to improve overall customer technical knowledge on Dahua products.• Monthly training to all channel and technical LATAM colleagues about monthly new products.

• Make internal training to local subsidiary based or market needs. Promote new solutions and products.• Weekly customer visits to understand current technical problems feedback to local team and make training about new products and competitor analysis.• Make co-webinars with Dahua distributors for their clients to promote their current stock.• Provide update materials in Spanish for channel sales and technical.• Make training videos to share with customer based on local demand.• Do public presentations in roadshow and events.

• Introduce new product features to the Channel Customer, help customers to select and configure products.• Respond to customers, to help solve technical problems• Training technical staff of Customer’s, helps them improve the level of technology;• Understand and consolidate customer demand for products, feedback to product department for product improvement• Cooperate with sales staff, analysis of the practical needs of customers, provide a complete project plan;• To complete the project, the bidding work, to help customers make the tender documents, make project tender, according to the required standard• Assist sales to determine the phase of the operation of the project to understand the real project status, forecast project risk, and seek the solution• To coordinate resources, provide technical support• Integrators to maintain a good relationship with a third party, in engineering can recommend each other, mutual benefit and win-win progress• Cooperate with Marketing, for Dahua, propaganda Dahua technology and concept to the customer, the spirit Dahua products, help customers to better understand Dahua market, at the same time get more feedback from the market.

Development and implementation of the "DAHUA UNIVERSITY" training program aimed at the certification of the main integrators in the local market. Certified expert level trainer for Dahua products in the GEN (CCTV, IP) and IBS (Access Control, Video Intercom, Alarms) specialties.Organize, design, and deliver training on all technical issues related to the operation of Dahua solutions, aimed at customers and distributors, both online (webinars) and in person.

Participate in events and business meetings with customers, conduct live product demonstrations, and provide advice on their operation.Assess customer needs and assist in the implementation of Dahua productsDesign content for training materials, and demos for product presentations.Review and approve in the bids the sections corresponding to the technical specifications of the products, in order to check that there are no errors.

Installation and configuration of alarm systems PACOM, LENELSoftware installation and maintenance SCATI, March, MilestoneCCTV Diagnostics and Repair (Honeywell, Dahua, Hikvision, Sony, Nixzen, Samsung, Pelco, Axis, Bosch)

Help Desk for users in Argentina, Mexico and the US