Commercial Manager for Durante Hnos SRL (Concrete Pipe Factory and Supplier)Responsibilities:· Acted as the primary point of contact for all clients, including private and government entities, ensuring high levels of customer satisfaction and seamless service delivery.· Led and managed cross-functional teams to handle both retail and enterprise transactions, focusing on delivering exceptional service and meeting SLAs.· Developed and analyzed sales and service strategies to identify opportunities for improving service delivery and customer experience.· Ensured compliance with local and federal regulations, implementing governance frameworks to maintain standards and reduce risks.· Managed vendor relationships, negotiating contracts, and on boarding new vendors to enhance service offerings and operational efficiency.· Represented the company in public bidding for new projects, demonstrating strong negotiation and contract management skills.· Analyzed and negotiated contract terms, ensuring alignment with service delivery goals and client requirements.

Responsibilities:· Led multiple IT infrastructure projects, including the upgrade of network infrastructure, implementation of backup and restore systems, and deployment of NAS solutions.· Managed project budgets and risks, ensuring projects were completed on time and within budget.· Oversaw delivery management with a strong focus on maintaining and enhancing client relationships, ensuring high levels of client satisfaction and effective communication.· Applied ITIL methodologies to streamline service delivery processes, improve efficiency, and ensure consistent service quality.

Team Coordinator for any RFS (Request For Services) in Novartis Account.(Operations and Project Management)Responsabilties:· Acted as the primary point of contact for the client regarding out-of-contract requests, including new system development, server decommissioning, and special installations, ensuring seamless implementation and client satisfaction.· Managed a diverse team of over 10 employees and contractors, fostering a collaborative environment to meet project goals.· Ensured system readiness for all Disaster Recovery Plans (DRPs), maintaining business continuity and minimizing downtime.· Served as the first level of escalation for customer concerns and issues, providing prompt and effective resolutions.· Implemented ITIL processes to enhance service delivery, focusing on continuous improvement and efficiency.

10/’08 - 9/’09, Novartis Account. Windows Subject Matter Expert (SME)· Assessed the stability, security, and scalability of Windows systems, ensuring optimal performance and reliability.· Acted as a technical expert and primary point of contact for the client, providing strategic guidance and support.· Collaborated with IT managers to discuss and plan system and server upgrades, aligning with business needs and technology advancements.· Mentored team members, sharing expertise and promoting best practices in system management and troubleshooting.9/’06 - 9/’08, Manpower Account. Windows System Administrator.· Installed and upgraded Windows systems and servers, troubleshooting and resolving any technical issues to maintain system integrity.· Reviewed error logs and addressed user-reported issues, ensuring timely and effective problem resolution.· Managed user access and permissions, maintaining system security and compliance.· Monitored system performance, identifying and addressing potential issues proactively.· Maintained and updated the anti-virus console and endpoints, ensuring robust protection against threats.· Scheduled and managed system patching to keep systems up-to-date and secure.

Set up and Configuration of Cisco devices. Last mile configuration, routing and switching.Responsabilites:* Enable/ Disable last mile connection to end users* Configure broadband connection * Troubleshoot broadband connectivity issues* Focal point for onsite Technician

Responsabilities:* Help with Installation of Specific Vendor Software (MSN app)* Configure Network Settings for dial up or broad band connections.* Troubleshoot, network stack for connectivity issues.* Password management for end user* Provide guidance on usage in vendor specific software (MSN app)