Maximiliano Ponce Email & Phone Number

Dublín, Dublín, Irlanda

*Facilitate communication between TMS key support contacts, client's globalization engineering and localization teams, and frequent users of the TMS platform. *Test and validate new releases on the latest version of the platform to ensure correct functionality and operation of the TMS in connection to client's content management systems. *Ensures accurate logging incidents and enhancement requests.*Utilizes the Knowledge Base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested.*Ensures that for every reported event a ticket is created in both a timely and accurate manner in order to provide effective tracking of all incidents and service requests. *Ensure the update of the Knowledge Base and internal trackers. *Works with Localization engineers to resolve incidents.*Schedule and coordinate weekly and biweekly meetings with different teams within the organization.*Provides daily Production reports, including management summary, KPIs and performance reports.

Buenos Aires, Argentina

*Delivering all projects on time and within budget in accordance with client requirements.*Tracking and controlling of all costs throughout the entire lifecycle of a project.*Status reporting customized to clients’ needs.*Provision of business intelligence, quality & productivity metrics customized to clients’ needs*Central handling of queries and support requests*Capacity planning for internal & external resources*Interacting with linguistic resources and digital marketing specialist and third-party stakeholders

Home Office

Managing multiple translation projects from quotation stage to final invoicing. Responsible for delivering a customer-oriented service of high quality within a defined timeline and budget. Working closely with translators, account managers, in-house quality-control professionals and clients.Key Responsabilities:• Coordinate the translation projects throughout all the phases from customer enquiry to final project delivery, reaching more than 300 projects per year.• Develop and submit timely and accurate quotes to clients.• Managing a project budget and ensuring a minimum 30% margin per project.• Analyse the customers’ documents and assign to the most suitable supplier.• Managing translators to ensure quality and adherence to timeline on all projects.• Organizing and verifying project files for final delivery to the clients.• Ensure projects are completed and delivered to clients within the timeline.• Perform quality checks at various stages of the process to ensure quality and accuracy.• Provide customer service during the project and beyond final delivery.• Provide support for translators.• Collaborate with sales team to assess and manage complex assignments.• Assess client requirements, then clearly communicate these requirements to both colleagues and translators.• Negotiate rates and deadlines with translators• Management, sourcing and coordination of translators, file engineers and desktop publishing specialists.• Monitor and control projects status by updating the PM software at every stage of the project.• Provide a regular status to client and Account Managers on project progress.Major Achievements:• Developed a new classification system to track every version of the projects, reducing time for customer inquiries.• Helped to expand our staff of providers which contributed to higher margins per project (from 28% to 48%).

Posadas, Misiones

• Diseñar las actividades semanales, trabajos prácticos, tareas y exámenes para dos cursos virtuales de 25 alumnos cada uno, a través de la plataforma Moodle.• Preparar material audiovisual (videos, presentaciones, audios explicativos) para aclarar nociones complejas y amenizar el aprendizaje.• Corregir los ejercicios y orientar a los alumnos mediante devoluciones y comentarios personalizados.• Revisar y gestionar la actividad en los foros de novedades y otros espacios compartidos dentro del aula virtual.• Colaborar con el coordinador y tutores de otras materias para definir la introducción de determinados contenidos en el cronograma anual.• Elaborar informes y reportes sobre el desempeño de los alumnos y su evolución a lo largo de la cursada.

English Teacher in Rural Schools of the province of San Luis.

San Luis Province, Argentina

Redactor en las secciones Provincia, Interior y El Campo, asícomo también en el semanario “El Campo”. Recopilación de datos.Redacción de artículos especializados y de interés general. Análisis deinfografías y estadísticas. Manejo de los formatos y registros lingüísticos(entrevista, reportaje, artículo informativo y de divulgación). Entrega de notas diarias.

Buenos Aires, Argentina

Hy Cite counts on a network of 5,000 Independent Authorized Distributors and Joint Ventures in 20 countries, who serve over 600,000 Customers.Key Responsabilities: • Make and receive more than 100 calls per day from clients from USA, Mexico and Canada.• Answer their doubts about company policies and procedures.• Solve any questions regarding financial matters.• Assess clients about our products and its operation.• Register properly any transaction or contact with the clients. Major Achievement:• Received a Most Valuable Player Award (MVP) due to my resourcefulness as a customer service agent.