• Focal Point for New Hires in the Mexico GBS center: support and coordinate the end-to-end hiring process for new hires at Mexico's GBS sites (Guadalajara, Queretaro and CDMX).• Transition Leadership: Successfully led transitions from the Americas region to Mexico's GBS, adhering to the established "Transitions Playbook."• Continuous Improvement Ambassador (2023): Served as a key point of contact for improvement initiatives, offering guidance and managing a high volume of projects.• Process Design and Change Management: Supported process design and change management efforts across GBS Mexico.• Communications Lead for Service Management and Service Delivery at GBS Mexico: Managed campaigns utilizing various channels.

• Focal point for internal clients in order to support them with their plans to transition their operation to México's GBS. • Coordinating and managing ServiceNow projects developments, (SCRUM Framework)• Working aside the RPA team for automation of processes.• Managing the GBS equipment purchase for new headcount required for the GBS, providing control reports and forecasts to the IS department.• Supporting as BA and PM for PowerApps projects.

• Supporting on the definition and control for an onboarding process.• Supporting internal clients from other regions with their request of new hires in México’s GBS• Technology purchase control for the GBS.• Working aside with the Process Improvement team, providing the processes documentation required for potential improvements.

• Conducted client meetings to gather requirements and create comprehensive documentation for successful project development.• Oversaw end-to-end applications management, including new development, enhancements, and issue resolution.• Coordinated and developed training materials for end users of various applications.• Assisted in the control and management of departmental budgets.• Generated insightful reports to provide accurate and valuable information for decision-making purposes.

• Conducted analysis, re-classification, and reporting of complaints assigned to our Applications.• Generated reports on key metrics for developed applications by the IS Americas Applications Team, utilizing the Omniture Tool.• Oversaw budget control and expenditure management for the IS Application Department.

-Assisted in the prevention and resolution of assembly line failures through diligent execution of control plans.-Collaborated on continuous improvement projects (Kaizen Events), including:- Contributed to the design and implementation of new equipment and processes for the assembly of a specific product.- Developed a calibration tool (visual basic app) for key screwdrivers calibration control. This app allowed us to ensure the proper calibration on a bi-weekly basis.

-Managed documentation for various imported and exported products, ensuring adherence to customs regulations and facilitating smooth logistics between international vendors and clients.-Oversaw inventory management and warehouse operations, implementing effective storage systems and optimizing inventory control measures for enhanced efficiency.-Contributed to the development of LED products, supporting programming tasks to improve their functionality and meet market demands.-Assisted the sales team in identifying potential clients through diverse channels, including social media platforms and the company website.-Engaged with clients to deliver satisfactory service and foster professional relationships.-Provided timely support to existing clients, addressing their inquiries and troubleshooting product-related issues effectively. (national and international)