Spearheaded the overall day to day project management of the RPA COE program, including the discovery, development, support and continuous improvements of deployed solutions, RPA infrastructure and the end-to-end project delivery of new RPA initiatives across the company through application integration, data source transformation and process reengineering via UiPath RPA Platform. Created program strategies, project plans, task breakdown, managed communications, led project meetings and… Show more Spearheaded the overall day to day project management of the RPA COE program, including the discovery, development, support and continuous improvements of deployed solutions, RPA infrastructure and the end-to-end project delivery of new RPA initiatives across the company through application integration, data source transformation and process reengineering via UiPath RPA Platform. Created program strategies, project plans, task breakdown, managed communications, led project meetings and presentations, and collaborated with key stakeholders through all project phases, from initiation, planning, execution, monitoring and closing. Show less

- Recent contract includes serving as RPA Service Manager for PwC. (please refer to contract details below)

Managed the overall project strategy and delivery of the RPA program for the Internal Firm Services department’s Automation COE (UiPath & Automation Anywhere) via Azure DevOps (VSTS). Successfully led the implementation of RPA automation projects that encompassed management of service levels, financial management, capacity management, availability management and BCDR service continuity. Partnered with IT governance as main point of contact with cross functional teams to ensure transitioned… Show more Managed the overall project strategy and delivery of the RPA program for the Internal Firm Services department’s Automation COE (UiPath & Automation Anywhere) via Azure DevOps (VSTS). Successfully led the implementation of RPA automation projects that encompassed management of service levels, financial management, capacity management, availability management and BCDR service continuity. Partnered with IT governance as main point of contact with cross functional teams to ensure transitioned projects adhered to organization’s best practices and security standards. Show less

Led the RPA Smart Automation COE project activities (Pega Robotics, Workfusion) related to initiation, planning, delivery, and benefit realization. Developed the intake and assessment review process that helped translate business opportunities into technical solutions that established the team’s strategic automation roadmap. Managed the timely communication and presentation of overall project status reporting to senior management that included updates and KPI tracking.

Managed the end-to-end project activities related to the planning, identification, and delivery of the automation portfolio items (Desktop Automation, Incident & Problem Automation, Server Automation) to over 300+ regional accounts subscribed to the DXC shared services model.

Responsible for leading, deploying and implementing various projects for TRCS (Thomson Reuters Customer Support). These projects include global desk migrations, telephony integration and implementation, infrastructure design and migration, process improvements, support model implementation and BCP.

 Regional project manager and subject matter expert for P&G in End User Computing technologies, strategies and hardware devices related but not limited to laptops, desktops, handhelds, printers, scanners, and multifunctional devices. Performed various business testing and qualification of products being deployed into P&G for both software and hardware related environments to ensure products and services rolled out meets customer needs. Managed regional service relationship… Show more  Regional project manager and subject matter expert for P&G in End User Computing technologies, strategies and hardware devices related but not limited to laptops, desktops, handhelds, printers, scanners, and multifunctional devices. Performed various business testing and qualification of products being deployed into P&G for both software and hardware related environments to ensure products and services rolled out meets customer needs. Managed regional service relationship with local vendors/distributors and work to resolve any local service, support or relationship issues.  Managed and implemented the migration of a customized company operating system covering around 5,000 consumers. Responsible for managing regional teams to and assisted various countries to ensure project roadmaps, timelines and budget remain on track. Show less

 Managed 7 different Australian accounts for startup for Level 2 Remote Desktop Management team. This team provides assistance and troubleshooting for any hardware and software issues encountered. Central point of contact in escalating issues and resolving them within the SLA for SouthPac accounts.  Conducted regular reviews to key stakeholders and ensure team members are aligned on the strategies to keep the metrics on track.

 Championed Change Management and Problem Management efforts for the whole Station Controllers group. Reviews and approves changes being implemented and ensures all risks are mitigated.  Led and managed end to end project lifecycle from a cross-cultural and cross-geographical set of teams supporting module specific applications involving (but not limited to) continuous improvement plans and new technology startups.  Conducted technical reviews of all softwares being… Show more  Championed Change Management and Problem Management efforts for the whole Station Controllers group. Reviews and approves changes being implemented and ensures all risks are mitigated.  Led and managed end to end project lifecycle from a cross-cultural and cross-geographical set of teams supporting module specific applications involving (but not limited to) continuous improvement plans and new technology startups.  Conducted technical reviews of all softwares being developed and ensures all success criteria are met. Communicates updates to key stakeholders on progress of the projects within assembly and test modules.  Led and conducted various tool equipment SECS/GEM Validation to ensure equipment softwares being developed can be customized based on company’s automation needs and wants.  Managed a team of assembly automation application support specialist under the station controllers group. Show less

 Station Controller Automation Expert and responsible for ensuring day to day health and stability of supported hardware and applications. Key resource from requirements gathering, development, testing and implementation of various technology startups in the HVM (High Volume Manufacturing)  Managed and involved in numerous automation startups and project transfers. Responsible for integrating automation readiness, delivery and transfer of projects and ensuring that all major… Show more  Station Controller Automation Expert and responsible for ensuring day to day health and stability of supported hardware and applications. Key resource from requirements gathering, development, testing and implementation of various technology startups in the HVM (High Volume Manufacturing)  Managed and involved in numerous automation startups and project transfers. Responsible for integrating automation readiness, delivery and transfer of projects and ensuring that all major checkpoints and milestones are delivered on time.  Developed, deployed and supported various Automation Station Controller across different manufacturing modules.  Automation Station Controller Lead/ Consultant in the company’s first effort launched to have a test process certified in a Subcon facility. Provided automation test capability, designed the data flow architecture and provided scripts to ensure real time traceability. Show less