Direct assistance to Ericsson Support customers in various aspects of implementing, maintaining, assessing troubleshooting, and migrating client/server solutions based on Ericsson (formerly Microsoft) Mediaroom platform as dedicated on-site representative• Solving escalated cases and direct customer IT staff inquires on problem isolation and troubleshooting in Microsoft Windows platform, Microsoft SQL Server, Ericsson Mediaroom, and Ericsson Mediaroom Reach OTT geographically redundant… Show more Direct assistance to Ericsson Support customers in various aspects of implementing, maintaining, assessing troubleshooting, and migrating client/server solutions based on Ericsson (formerly Microsoft) Mediaroom platform as dedicated on-site representative• Solving escalated cases and direct customer IT staff inquires on problem isolation and troubleshooting in Microsoft Windows platform, Microsoft SQL Server, Ericsson Mediaroom, and Ericsson Mediaroom Reach OTT geographically redundant solutions to help customers to fulfill defined SLAs for providing service to its subscribers.• Collaborating with customer IT staff on problem isolation, troubleshooting and escalations with issues related to external hardware and software vendor solutions• Assisting customer IT staff on problem isolation and troubleshooting with operating system and Ericsson Mediaroom components deployment using Microsoft System Center Configuration Manager• Helping customer IT staff with developing and testing of maintenance and upgrade procedures with respect to Microsoft best practices and Ericsson recommendations• Assisted customer IT staff with proactive maintenance procedure assessment and testing in pre-production environment to identify potential issues and minimize possible disruption of service in production environment Show less

Direct assistance to Microsoft Premier Support customers in various aspects of implementation best practices, maintenance, assessment and troubleshooting solutions in Microsoft Windows platform and Active Directory areas as on-site and remote representative. Proactive service deliveries focused on identifying and resolving potential key pain points• Solving escalated cases and direct Premier customers IT staff inquires on problem isolation and troubleshooting in Microsoft Windows and Active… Show more Direct assistance to Microsoft Premier Support customers in various aspects of implementation best practices, maintenance, assessment and troubleshooting solutions in Microsoft Windows platform and Active Directory areas as on-site and remote representative. Proactive service deliveries focused on identifying and resolving potential key pain points• Solving escalated cases and direct Premier customers IT staff inquires on problem isolation and troubleshooting in Microsoft Windows and Active Directory related areas• Helping and educating Premier Support customers IT staff on assessing Active Directory Domain Services risks and upgrade procedures, Active Directory Certificate Services design, and identifying possible pain points and ways to mitigate and resolve them• Assisting Premier Support customers IT staff with developing and executing Active Directory disaster recovery plans covering multiple scenarios of disaster with respect to Microsoft best practices• Delivering technical skill development workshops for Premier Support customers in Active Directory and platform related areas. Show less

Direct assistance to Microsoft Premier Support customers in various aspects of implementation best practices, maintenance, assessment and troubleshooting solutions in Microsoft Windows platform and Active Directory areas as on-site and remote representative. Proactive service deliveries focused on identifying and resolving potential key pain points• Solving escalated cases and direct Premier customers IT staff inquires on problem isolation and troubleshooting in Microsoft Windows and Active… Show more Direct assistance to Microsoft Premier Support customers in various aspects of implementation best practices, maintenance, assessment and troubleshooting solutions in Microsoft Windows platform and Active Directory areas as on-site and remote representative. Proactive service deliveries focused on identifying and resolving potential key pain points• Solving escalated cases and direct Premier customers IT staff inquires on problem isolation and troubleshooting in Microsoft Windows and Active Directory related areas• Helping and educating Premier Support customers IT staff on assessing Active Directory Domain Services risks and upgrade procedures, Active Directory Certificate Services design, and identifying possible pain points and ways to mitigate and resolve them• Assisting Premier Support customers IT staff with developing and executing Active Directory disaster recovery plans covering multiple scenarios of disaster with respect to Microsoft best practices• Delivering technical skill development workshops for Premier Support customers in Active Directory and platform related areas. Show less

Designed, maintained, managed and migrated Active Directory and NT domains infrastructure based on Microsoft Windows Server NT/2000/2003 products. Designed, maintained, managed and migrated Microsoft Exchange organization based on Microsoft Exchange 5.5/2000/2003/2007. Deployed, managed and maintained Microsoft Windows Server infrastructure (HP, Compaq, IBM xSeries)