Maximo De La Rosa Email & Phone Number

* Provided first-level technical support via phone, email, and in-person for PCs, laptops, printers, Microsoft Office, and CRM software. Managed user accounts and systems, ensuring consistency, security, and enhanced productivity.* Conducted accurate data entry and reporting, providing critical insights for process optimization and maintaining detailed documentation of troubleshooting activities for ongoing improvement.* Handled a significant security breach involving unauthorized account access; coordinated with IT infrastructure and team leaders to secure compromised accounts, implemented password changes, and advocated for enhanced security measures such as multi-factor authentication (MFA).* Imaged and provisioned workstation PCs using NVME Adapter, NVME SSD, and Macrium imaging software, successfully navigating domain and software conflicts to ensure accurate setup for general use.

* Solarwinds administrator that added nodes or removed nodes from systems while configuring the monitoring of systems* Responsible for the support, maintenance, and troubleshooting of infrastructure and applications across clients and the workplace* Supported local and cloud-based physical and virtual information technology systems* Developed and supported information security technology and administrative solutions* Developed, enhanced, and kept information security policies and procedures* Developed Scripts for verifications for security access and solutions

Cyber/Computer Forensics And Counterterrorism

Bachelor Of Science, Cyber/Electronic Operations And Warfare