Technical Account Manager
Current- Technical support’s investigation on customer issues and escalate with internal product development teams as needed to resolve product issues- Create or update documentation on product knowledge and processes- Deliver training to large audiences, on site or via remote sessions- Develop a good understanding of assigned enterprise customers’ business such as how mobility is used by their business and their future strategy for mobility- Create or update documentation related to… Show more - Technical support’s investigation on customer issues and escalate with internal product development teams as needed to resolve product issues- Create or update documentation on product knowledge and processes- Deliver training to large audiences, on site or via remote sessions- Develop a good understanding of assigned enterprise customers’ business such as how mobility is used by their business and their future strategy for mobility- Create or update documentation related to assigned enterprise customers such as business profiles, QBRs and change management docs- Provide consultancy and guidance on a pre-scheduled basis in collaboration with the customer or Support team- Continued learning of new products and technologies- Act as a point of escalation and advocate for assigned enterprise customers- Identify opportunities to effectively leverage Software across customers’ different business units during customer engagements- Accurate logging of work progress and time- Perform discovery calls to assess Professional Services offerings and deliverables- Ability to deliver all Professional Services offerings Show less
