Provide case management support across a range of rehabilitation cases at various stages of the return to work journey.Apply a person-centered management approach focusing on the injured worker's needs, setting recovery goals and helping them to achieve these goals.Review requests and medical treatment - assessing its reasonableness to help aid injured workers recovery and return to work.Approve appropriate medical treatment and work closely with internal and external healthcare… Show more Provide case management support across a range of rehabilitation cases at various stages of the return to work journey.Apply a person-centered management approach focusing on the injured worker's needs, setting recovery goals and helping them to achieve these goals.Review requests and medical treatment - assessing its reasonableness to help aid injured workers recovery and return to work.Approve appropriate medical treatment and work closely with internal and external healthcare professionals as part of the journey to recovery.Actively listen, show empathy and recognise the needs of the worker and employer.Identify and assist in achieving sustainable early return to work outcomes and positive injured worker survey results.Work collaboratively and proactively with all stakeholders, such as medical professionals and Occupational Rehabilitation Providers to facilitate positive recovery, return to health and return to work outcomes.Engage with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties.Participate in Case Conferences and implement strategies for effective cost management on claims.Ensure data and documentation is accurately recorded in accordance with internal practice guidelines.Review ongoing entitlements in line with the legislation. Show less

Proactive administration of assigned Defence relocation policy/programs Co-ordinate, organize and authorize relocation entitlements, allowances and reimbursements for relocating defence employeesCo-ordinate, organize and authorize member relocation, including itinerary management of flights and temporary accommodation and removal and storage requirements Ensure data integrity in all Toll Transitions’ systems Review and identify improvements in quality processes in focus… Show more Proactive administration of assigned Defence relocation policy/programs Co-ordinate, organize and authorize relocation entitlements, allowances and reimbursements for relocating defence employeesCo-ordinate, organize and authorize member relocation, including itinerary management of flights and temporary accommodation and removal and storage requirements Ensure data integrity in all Toll Transitions’ systems Review and identify improvements in quality processes in focus Ensure compliance with controlled, standardized procedures, inclusive of system use. Facilitate and undertake introductory information sessions for defence members and their familiesManage and investigate complaints from the member and their family (and other stakeholders) to resolution Ensure that contract performance complies with senior management directives, customer policies and statutory regulations at all times Develop and maintain excellent customer service and relations with the member and their family Manage suppliers to the business to ensure cost-efficiency, service quality and compliance with health and safety Work with appropriate business partners to ensure effective service provision Manage accurate client invoicing and supplier payment process via our database systems and liaise with accounts department as required Apply work practices in accordance with Toll’s employee handbook, code of conduct and other workplace policies Show less

Monitor jobseekers attendance at appointments and participation in activities such as employment, education, training and work experienceReviewing jobseekers progress towards overcoming identified vocational and non-vocational barriersEstablish and maintain business relationships with key stakeholdersNegotiate and resolve any customer complaintsAdvocate on behalf of our jobseekers to employers, service providers, government agencies as required Ensure the confidentiality and… Show more Monitor jobseekers attendance at appointments and participation in activities such as employment, education, training and work experienceReviewing jobseekers progress towards overcoming identified vocational and non-vocational barriersEstablish and maintain business relationships with key stakeholdersNegotiate and resolve any customer complaintsAdvocate on behalf of our jobseekers to employers, service providers, government agencies as required Ensure the confidentiality and security of recordsEnsure all activities and workplaces take into account any barriers and or disabilities of a jobseeker and are appropriately modified or customisedProvide tailored individual post placement and ongoing support to jobseekers and employers Show less

To connect with our customers and apply the knowledge, experience and skills to respond to enquiries and achieve business outcomesMaintain and deepen client relationships by participating in one on one meetings with clients to explain services in an effort to guide their choicesUndertake a range of banking tasks within policy guidelines to provide professional and compliant financial advice to customersProcess and update client information and correspondence face to face, over the… Show more To connect with our customers and apply the knowledge, experience and skills to respond to enquiries and achieve business outcomesMaintain and deepen client relationships by participating in one on one meetings with clients to explain services in an effort to guide their choicesUndertake a range of banking tasks within policy guidelines to provide professional and compliant financial advice to customersProcess and update client information and correspondence face to face, over the phone and via emailsUnderstand the problems and challenges of customers and provide assistance to meet the financial obligationsMaintain the quality and integrity of the Westpac Brand by accurately recording customer interactions, providing appropriate solutions and resolving or escalating issuesWork closely with the team to achieve business objectivesParticipate in training activities to meet personal growth and development Show less

Ensuring day to day tasks are completed within specified timeframes and agreed service levelsHandling all customer and administrative issues over the phone, via email or through personal customer visitsEnsuring resolution of all customer service related issues and participate in the customer complaint resolution processSet team goals and objectives and assist the team to work to agreed priorities, outcomes and time constraintsObserve training needs and share knowledge to… Show more Ensuring day to day tasks are completed within specified timeframes and agreed service levelsHandling all customer and administrative issues over the phone, via email or through personal customer visitsEnsuring resolution of all customer service related issues and participate in the customer complaint resolution processSet team goals and objectives and assist the team to work to agreed priorities, outcomes and time constraintsObserve training needs and share knowledge to achieve business outcomesLiaise with both clients and stakeholders to achieve resultsAssist with enforcing and adhering to the organisations Code of ConductCoach and Mentor team members Show less

Attend and respond to client enquiries face to face and over the phoneCollate relevant client documentation and filingEnsure client information is up to date at all timesMaintain and process regular client correspondence regarding progress of applicationCollect and process payments from clientsGeneral banking duties