Customer Service Administrator
CurrentKey responsibilities include:• Investigates and responds to customer escalations liaising with internal/external parties to resolve customer queries, using extensive knowledge and expertise.• Retrieve and accurately update customer information, correcting customer records based on data held on company systems.• Prioritise workload to ensure deadlines met and potential workload issues are identified and addressed in a timely manner.• Ensure company performance standards are met, consistently achieving 95% and above for Quality and 100% Productivity.• Apply working practices to tasks to ensure compliance with company policies.• Support colleagues to achieve team targets and encourage team spirit to support a positive working environment.• Applies and upgrades skills and knowledge to meet business objectives.
