Maxine E P White Email & Phone Number

Phoenix, Az, Us

Avondale, Arizona, United States

Promote radical self-acceptance, in a group-fitness community focused on a healthy lifestyle.

Phoenix, Arizona Area

Greater Phoenix Area

Goodyear, Az

Enterprise Customer Care Resolutions• Resolved the complex monetary issues escalated to the Office of the Chairman/ CEO of Bank of America.• Digital Banking product & service survey respondent focused on Consumer Credit Card and ATM/Debit Card; technical support.• Conducted confidential reviews of sensitive debt collections, credit, handicap accessibility, active duty and veteran concerns.• Gathers and verifies factual information regarding inquiries through business unit interview, observation, and research.• Provide executive communication that was referred to in print, radio, television and social media outlets.• Respond to social posts on behalf of the bank via Social Media channels Facebook and Twitter.• Leveraged digital banking and social media as tools to enhance the bank's speed in identifying and resolving inquiries.Office of the CEO and President – Executive Customer Relations; AVP - Sr. Operations ConsultantCustomer Experience, Urgent Customer Relations• Merged Media Relations and Legal Department actions in written responses to executive complaints.• When on call, provided near 24-hour availability, working independently or as a team member. • Collaborated with senior executives over urgent cases and matters requiring their immediate attention. • Resolved complaints from the BBB, the OCC, various states Attorney General’s offices and the CFPB.• Accommodated clients with urgent financial issues and demonstrated poise amidst crisis. • Executed the G.U.E.S.T Standard of Customer Treatment with each interaction.Office of the Chairman and CEO - FIA Card Services; Officer - Sr. Operations AnalystExecutive Customer Relations, National Service and SolutionsImplement regulatory guidance, took initiative, multitask, prioritized, and manage multiple projects/cases in a fast-paced, deadline-driven environment. Able to balance organization, operations, communications, reporting and follow-up needs to ensure timely resolutions.

Beachwood, Oh

Existing Customer Credit: Credit Card Analyst II, Credit Line Review & Suspicious Activity & ReviewUnderwriter focused on limiting the risk of charge off by monitoring unusually high cash, check, online and wire usage. Escalate as required during the USA PATRIOT ACT. Ensure each customer’s ability, stability and willingness to repay the credit they seek and/or debt they owe. Personnel, Education and MBNA Foundation: Generalist I, II & Facilitator Human Resource ProfessionalSet annual hiring and people retention strategy; report daily and monthly personnel statistics focused on interview/hire ratio. Direct Promotions / Marketing Systems: Senior Recruitment Specialist, Cleveland Browns Stadium Booth ManagerWrote employment opening and publicity advertisements for New Account Specialist then I organized and facilitated orientation for 2001 Direct Promotions team at the Cleveland Browns Stadium. Customer Assistance / Collections: Account Manager (I, II & III), Credit Card and Consumer LendingALL STAR recognition achieved for exceeding collections expectations each month in 1998 while developing my teammates.

Mba, International Business

Activities and Societies: 1999 - Individual study abroad to EU hosted by Lehman. 2000 - JCU study abroad to China.

Bss, Business, Public Policy & Interpersonal Communication

Activities and Societies: Manager - John Calhoun Baker Student Center, Radio Personality - WOUB 1340 am, President - African American.

Diploma, College Prepartory

Activities and Societies: Marching Band, Varsity Basketball Cheerleader, Periodical Page CHUH Main Library Branch, INROADS - Intern Picker.