Maxine Hoggons Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

- Handling VIP account management, providing personalized support and building strong relationships with key clients. - Driving customer engagement and retention strategies to ensure long-term success and satisfaction.- Leading team development by providing regular feedback, mentorship, and training to ensure consistent growth and performance.- Overseeing technology integration to streamline customer experiences and improve operational efficiency.- Leading onboarding and training initiatives- Acting as a customer advocate, ensuring customer feedback informs business improvements and product development.- Collaborating cross-functionally to align customer experience initiatives with business objectives.- Managing customer complaints and escalations, ensuring timely resolution and customer satisfaction.

- Responding to customer inquiries across multiple channels, including phone, email, and social media.- Developing and implementing standardized procedures for query handling in collaboration with the CX Team to ensure consistent, high-quality service, including documentation creation and canned responses etc. - Identifying recurring issues and implementing proactive solutions, such as enhanced user education or monitoring error notifications.- Conducting technical investigations and troubleshooting to effectively resolve both user and merchant concerns.- Supporting customers with e-commerce integration setups, providing education and assistance as needed.- Liaising with the rest of CX, Operations, and Compliance teams on various tasks, including identifying potential fraudulent activities, screening new merchant accounts, and assisting with sales administration.

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

- Coding and Robotics School Representative.- Head of Spelling Bee Fundraising Committee.- Planning and implementing curriculum in alignment with the South African CAPS (Curriculum and Policy Statement) curriculum.- Keeping up to date with changes in the structure of the curriculum.- Setting up and managing an e-classroom with interactive lessons due to COVID-19.- On the school Fun Fair and Spelling Bee committees.- Coaching mini-cricket, netball, and fine motor skill lessons every week after school.- Working with other staff to plan and coordinate work.- Preparing resources for lessons.- Established positive relationships with students to facilitate learning.- Using an effective teaching style to ensure students remained disciplined and attentive.

Port Elizabeth, Eastern Cape, South Africa

- Sampling to customers in store.- Doing stock take and making sure there is no damaged or expired stock on the shelves.- Making sure the samplers get paid and reporting back to Head Office every month.- Being held responsible for the Port Elizabeth Lindt Sampling Team in the Eastern Cape

Port Elizabeth, Eastern Cape, South Africa

- Filled in for a Grade 2 teacher for 6 weeks while she was on maternity leave.- Planning and implementing curriculum in alignment with the South African CAPS (Curriculum and Policy Statement) curriculum.- Teaching a class of 32-35 learners through effective classroom management and control learning spaces.- Moderation of work and assessment, checking reports and filling in department paperwork- Controlling assembly discipline and ensuring all students are dressed correctly.- Working with the fundraising committee to ensure that all school fundraisers are organized and planned correctly.- Assisting with sport and extracurricular activities after school.

Port Elizabeth, Eastern Cape, South Africa

- Planning and implementing curriculum in alignment with the South African CAPS (Curriculum and Policy Statement) curriculum.- Assisting with sport and physical education.- Teaching and observing a class of 32 learners through effective classroom management and control of learning spaces.

Ba Psych, Psychology

Short Course, Graphic Design

Bachelor Of Education - Bed, Foundation Phase Education

Matric Certificate