Maxine Macandog Email & Phone Number

Toronto, Ontario, Canada

• Create electronic and/or physical case files and investigation files for General Investigation Unit (GIU) including Prize Claims, Forensic Investigation Unit (FIU) investigation requests, Retail Inspection, Break &.
• Create Prize Claim Review PDF packages, resolve claims and forward to the Prize Centre
• Ensure all required information and evidence is regularly delivered to the OPP/AGCO including physical delivery of evidence that may assist in a criminal or regulatory investigation
• Create, maintain, and update various spreadsheets and reports (including files escalated to OPP, Integrity Matters) with statistics to populate standard monthly internal reports and standard quarterly reports
• Process suspensions, logging, documentation, including sending offence letter according to RPM policies with penalty application, process, logging, documentation; fees (if applicable); includes letter with multiple.
• Log all iAGCO suspension notifications – attaching and documenting iAGCO receipts

Toronto, Canada Area

• Provide day-to-day coordination support to Compliance Directors in the Corporate Compliance Group. Key accountabilities include:
• Manage the day-to-day operation of the New Initiative Compliance Engagement (NICE) protocol. Specifically, coordinate flow of initiative information, facilitate with multiple internal stakeholders to gather and provide.
• Assist with development and compilation of compliance reports and presentation materials for internal and external stakeholders, as directed.
• Support Compliance Directors in administrative and expense management activities compile / review expense reports, coordinate and organize meetings, create and distribute agendas and minutes including follow-up, Q&A.
• Facilitate department-specific projects to ensure alignment with team goals and objectives.
• Coordinate events and/or meetings with internal and external stakeholders (e.g. training) to ensure smooth execution.Prepare and/or process various documents to ensure timely resolution of issues and/or requests.

Toronto, Canada Area

• Screens, review, prioritize and prepare files received from Prize Centre for the designated Investigator
• Prepare proper documentation such as the preamble and authorization forms
• Create cases in Siebel with claimants personal and ticket information
• Schedule and organize meetings, including preparation and co-ordination as required
• Efficiently manage and promptly respond to all incoming inquiries/requests for information

• Provides exceptional customer service to prize claimants face-to-face on front counter and through telephone and respond to customer inquiries
• Assessed and validated the correct individual is awarded the rightful prize in accordance with AGCO and Prize Centre regulations and rules
• Authenticated proper documentations are accurate by including validating signatures for all prize win’s, generate the cheque, and ensure the required approvals before the cheque is presented to the winner
• Recognized and evaluated all visual discrepancies on tickets presented
• Balance daily cheque register in mail-in department, to ensure the certex counter and cheque numbers for both the system and manual are accurate and in sync
• Provided guidance to prize claimants for those that are concerned about their lost tickets and produce timely responses to claimants via mail-out letters

• Provide administrative support to the President, carefully coordinate meetings, travels and events arrangements
• Responds with courtesy, clarity, and accuracy to written and verbal inquiries from clients and other departments and agencies
• Organize, handle and protect sensitive and highly confidential information and materials
• Produce bi-weekly statements for process servers and correspond to ensure delivery of documents/statements
• Establish and maintain electronic and paper filing systems so that information can be readily retrieved
• Prepare and manage weekly bank deposits, vendor payments and track invoices

• Performed accurate data entry using Tenant Information Program
• Successfully cataloged property management analysis of tenants, property owners, multi-residential units, and commercial classification
• Inputted accurate alpha-numeric data into the central processing system for property assessors
• Assisted in retrieving reports for Supervisors and Directors, as required
• Forwarded documents for corrective action if error condition exists
• Supported Data verification clerks and Data Verification Specialist in identifying and resolving discrepancies, utilizing internal and external sources