• Responsible for the day to day running of the office and being the central point of contact for all staff, including the following: Ensuring the office is clean and tidy at all times, ensuring consumables are stocked and replenishing when necessary, preparing meeting rooms and lunch for client meetings, ordering stationary, welcoming visitors/clients, answering the phone and dealing with any queries as quickly as possible, arranging parking permits and renewing when necessary, accepting… Show more • Responsible for the day to day running of the office and being the central point of contact for all staff, including the following: Ensuring the office is clean and tidy at all times, ensuring consumables are stocked and replenishing when necessary, preparing meeting rooms and lunch for client meetings, ordering stationary, welcoming visitors/clients, answering the phone and dealing with any queries as quickly as possible, arranging parking permits and renewing when necessary, accepting deliveries and notifying recipients, daily sorting of post, updating internal databases to keep in line with company changes, taking ownership of IT queries relating to phones, laptops and printers.• Regular typing of meeting minutes to the Blue Jelly format and distributing to all participants.• Frequent production and collation of presentations/proposals via the use of PowerPoint, often working to tight timelines in order to deliver to clients and manage expectations.• Production and Proof reading of cost documents via the use of Excel and exporting to PDF for issue to clients.• Producing invoices and raising credit notes along with ensuring the ‘Debtors List’ corresponds with invoices issued.• Regularly producing Construction Phase files for site managers, ensuring all policies and procedures included are in date and in line with current ISO standards.• Collating weekly Site Manager and Inspection forms along with monthly RIDDOR forms for issue each month to the wider team to gain a clear understanding of activity on site.• Regular collation and production of Operations and Maintenance Manuals, ensuring these are issued to clients no longer than two weeks after project completion.• Production of project programmes for Project Managers via the use of PowerProjects.• Working with Contracts Managers to produce Day 1 Handover files for issue to clients upon completion of projects.• Monthly production of internal Newsletter, updating on any company changes, news etc. Show less

Becoming the central point of contact for all operatives, Site Managers and Directors within the Demolition team; Tasks included but were not limited to: ordering clothing/PPE, sourcing parts for fitters, sourcing and arranging delivery of items to site, hiring and agreeing costs of machines and welfare to site, off-hiring of machines and welfare from site, arranging and agreeing time frames of plant moves with agreed sub-contractors, creation and ordering of signage for sites, sending… Show more Becoming the central point of contact for all operatives, Site Managers and Directors within the Demolition team; Tasks included but were not limited to: ordering clothing/PPE, sourcing parts for fitters, sourcing and arranging delivery of items to site, hiring and agreeing costs of machines and welfare to site, off-hiring of machines and welfare from site, arranging and agreeing time frames of plant moves with agreed sub-contractors, creation and ordering of signage for sites, sending documentation such as plant inspection certificates and operative tickets to site managers.• Daily diary management for department Directors; acting as the point of contact with all internal and external contacts.• Taking ownership of all enquiries (old and new) creating electronic files as well as hard copies, printing and creating tender packs, sending off & sending quotations to clients, ensuring a quick response time in order to secure new business.• Creation of quarterly Board Report, collating information, providing clear updates on current live jobs, forecast of future works and confirmed new works.• Weekly payroll; liaising with Site Managers to ensure timely submissions of time sheets.• Taking ownership of the recruitment processes, including; creation of job adverts, liaising with contracted agency to source operatives & ensure a quick turnaround for requested site as well as on-boarding new starters contracted to Wooldridge.• Managing all upcoming and live jobs, coordinating with department Directors and Contracts Manager to agree time frames and start dates. Working closely with the Health and Safety department to prepare paperwork for sites.• Taking ownership and governing all training and liaising with external training companies to ensure all tickets and NVQ’s are kept up to date for all Operatives across the department.• Raising PO’s and Weekly prioritisation of invoices. Show less

First point of contact for all visitors, tenants, and staff members. Representing the business and providing first class service from start to finish as well as taking full responsibility for the day-to-day functions in reception.· Supporting with the social media strategy – implementing a content calendar and consistently posting across social channels to drive engagement which has enabled us to establish our audience and quickly led to an increase in followers and new business… Show more First point of contact for all visitors, tenants, and staff members. Representing the business and providing first class service from start to finish as well as taking full responsibility for the day-to-day functions in reception.· Supporting with the social media strategy – implementing a content calendar and consistently posting across social channels to drive engagement which has enabled us to establish our audience and quickly led to an increase in followers and new business leads.· Responding quickly to changing circumstances and adapting our approach in all aspects of the business to meet the requirements of current and prospective tenants. Maintaining a high level of customer service and supporting SME’s throughout a challenging period has resulted in high customer retention and an increase in new business.· Successfully leading on implementing new operational procedures and collaborating with team members to produce a new tenant on-boarding process; in doing so has enabled us to streamline our procedure and remain proficient from start to finish.· Supporting the business owner with administrative tasks and taking full ownership of tenant files across multiple sites, proving that I am trustworthy with confidential information has led to further administrative responsibility.· Working closely with the facilities coordinator and reporting back of any issues raised by tenants. Responding immediately, enabling us to ensure issues are resolved as quickly as possible with minimal disturbance to tenants.· Brining new ideas to the table and recognising when there is room for improvement has shown my initiative and enabled a smoother running of duties, processes, and procedures across the business.· Establishing workload and prioritising tasks with the ability to quickly change duties if required has proved my ability to adapt efficiently to any working situation. Show less

• Primarily focussed on implementing and actioning all marketing activity for over 170 funeral homes on both local and national campaigns, actively supporting the Head of Marketing within a small team.• Confident in liaising with third party agencies to ensure timely completion of bespoke marketing content under strict budget and time constraints - utilising communication and time management skills to successfully juggle multiple projects.• Responsible for outsourcing and… Show more • Primarily focussed on implementing and actioning all marketing activity for over 170 funeral homes on both local and national campaigns, actively supporting the Head of Marketing within a small team.• Confident in liaising with third party agencies to ensure timely completion of bespoke marketing content under strict budget and time constraints - utilising communication and time management skills to successfully juggle multiple projects.• Responsible for outsourcing and coordinating multiple print and digital marketing materials, ensuring the precisespecifications were met within deadline - completing final reviews before sign off honed my proof-reading skills and ability to focus on attention to detail while under pressure.• Supported the web development team and exercised my creative thinking by producing timely content for the blog and aligning original content to specific platforms and their audience via their social media channels. Also adept at analytics, it was noted specific posts I created helped increase post engagement by 38% across 6-12 months. • Tasked with testing online web pages against the design brief, implementing ‘test and learn’ processes across social media channels including Facebook and Twitter leading to an overall 5% increase in engagement and growth in 6 months.• Utilising applications such as Hootsuite to streamline and manage processes, freeing up time to spend on other areas – excellent time management was key to this role and I became adept at managing my workload effectively.• Assisted with marketing presentations and produced in-depth monthly reports to measure areas of success and highlight areas that needed improvement, all of which required a high level of analytical skill.• Contributed to ad-hoc projects and tasks such as implementing new office processes and procedures - this strong work ethic and determination to go above and beyond meant I was an integral and valued member of the team. Show less

• O2 Angel – Various sites including Twickenham Stadium, O2 Head Office and stores. • River Rapids Campaign Reading – Brand Ambassador • Monster Drinks – Brand Ambassador• Coca Cola Zero Sugar - Brand Ambassador • Great Western Rail Campaign – Brand Ambassador• Sparkling Ice Drinks - Brand Ambassador… Show more • O2 Angel – Various sites including Twickenham Stadium, O2 Head Office and stores. • River Rapids Campaign Reading – Brand Ambassador • Monster Drinks – Brand Ambassador• Coca Cola Zero Sugar - Brand Ambassador • Great Western Rail Campaign – Brand Ambassador• Sparkling Ice Drinks - Brand Ambassador • Elephant Echo Newspaper Campaign – Event Manager• Cross Country Rail - Brand Ambassador • Christmas Advent Calendar Activity Days Camberley – Brand Ambassador • Specsavers - Brand Ambassador• Kelloggs New Nuts and More Bar Campaign – Brand Ambassador • Armani Fragrance Campaign – Brand Ambassador • Bungee UK – Registration Assistant • Holland and Barrett New store opening– Brand Ambassador Show less

• Managed a diverse range of customer accounts while also developing new client relationships – acting as a direct contact required complete professionalism and high level of interpersonal and listening skills to identify brand needs.• Responsible for overseeing and managing design and branding projects. By being organised, creating realistic schedules managing staff workloads and maintaining a high level of communication within the team, we were able to complete demanding projects to… Show more • Managed a diverse range of customer accounts while also developing new client relationships – acting as a direct contact required complete professionalism and high level of interpersonal and listening skills to identify brand needs.• Responsible for overseeing and managing design and branding projects. By being organised, creating realistic schedules managing staff workloads and maintaining a high level of communication within the team, we were able to complete demanding projects to tight time and budget constraints with a very high client satisfaction rate.• Organised and led key team meetings in accordance to the project plan from daily scrums to in-depth ideation meetings. Also, ensuring accurate recording of notes, and actioning or delegating any tasks.• Co-ordinated and collated the required resources for the departments, for example imagery for the design team, to ensure the projects were progressing - problem solving skills were often required to avoid costly delays.• Trusted to review and proofread all the design materials and prepare the project for client submission then discuss said project with the client and communicate feedback back to the team for actioning, if needed.• Handled any issues during projects and utilised my interpersonal skills to resolve them in a professional manner. Likewise, I successfully managed client expectations and worked hard to build trust and maintain strong relationships. Show less

• Acted as the first point of contact for staff and visitors - representing the company to a high standard with immaculate physical presentation, friendly and welcoming demeanour from start to finish of shifts and working efficiently.• Responsible for the sign in and sign out process, managing and logging of any maintenance work that occurred within the building and contacting the correct persons to resolve any urgent issues that arose on the job.• Assisted in the set-up of… Show more • Acted as the first point of contact for staff and visitors - representing the company to a high standard with immaculate physical presentation, friendly and welcoming demeanour from start to finish of shifts and working efficiently.• Responsible for the sign in and sign out process, managing and logging of any maintenance work that occurred within the building and contacting the correct persons to resolve any urgent issues that arose on the job.• Assisted in the set-up of management meetings and maintained meeting rooms to ensure they remained presentable – here I also successfully implemented and managed a new meeting room booking system.• Consulted with OA to provide efficient secretarial and business support, assisting in arranging travel and accommodation.• Supported both the field sales team and marketing teams with administrative duties, raising PO’s for events, sourcing and researching equipment, props and materials for events and exhibitions.• Provided valuable support to the marketing teams during new product launches by independently honing my knowledge of the products and service so I could use this to help answer any client questions when needed. • Supported the social media team with publishing content and collating and distributing marketing literature. Show less

• Provided the company’s requisite ‘five-star service’ at all times, dealing with esteemed clients and ensuring they were welcomed in both a professional and friendly manner then collected by staff members in good time. • Managed and motivated a team of three receptionists, delegating tasks and implemented new processes and procedures to ensure smooth running of the reception – maintaining the company’s very high standards of service and presentation.• Daily duties included… Show more • Provided the company’s requisite ‘five-star service’ at all times, dealing with esteemed clients and ensuring they were welcomed in both a professional and friendly manner then collected by staff members in good time. • Managed and motivated a team of three receptionists, delegating tasks and implemented new processes and procedures to ensure smooth running of the reception – maintaining the company’s very high standards of service and presentation.• Daily duties included front of house services, managing monthly staff rotas, and updating reception files accordingly.• Liaised with staff members across the business to co-ordinate and prepare for guests which required a good level of interpersonal skills and the ability to communicate confidently with a range of people including CEOs and MDs.• Maintained an up to date client data base to help create a strong rapport with clients and ensure a personal welcome. Show less

• Showed the ability to be adaptable and remain professional while building a friendly rapport with high profile personalities.• Dealt with calls, enquiries and clients /management tasks including booking transport, lunch orders and restaurants.• Remained calm in a fast paced, high pressured environment, and was able to demonstrate a level head at stressful times.

• Responsible for processing invoices across multiple accounts with daily use of CRM and RBIC systems, updating promotional sales trackers daily and overlooking forecasts for upcoming and current promotions.• Participated in weekly team meetings and provided each account manager with individual reports of promotion progress.• Built strong relationships with new and existing clients via phone or face-to-face including regular liaison with medical representatives and assisting… Show more • Responsible for processing invoices across multiple accounts with daily use of CRM and RBIC systems, updating promotional sales trackers daily and overlooking forecasts for upcoming and current promotions.• Participated in weekly team meetings and provided each account manager with individual reports of promotion progress.• Built strong relationships with new and existing clients via phone or face-to-face including regular liaison with medical representatives and assisting clients with enquiries – meaning I quickly had to hone my product knowledge.• High level of communication was needed to effectively follow up on orders and regularly consult with the supply chain to ensure distribution of products to clients and hospitals within the promised time frame. Show less

• Promoted from junior receptionist to senior on-duty service manager within 18 months, responsible for the management of the entire building including overall safety and wellbeing of all the members and staff on shift.• Managed a team of 20+ staff from a wide range of departments including the fitness team and personal training team, childcare facility, on-site café, and beauty salon - acting as the over-arching manager on duty. • Proved the ability to keep a level head and… Show more • Promoted from junior receptionist to senior on-duty service manager within 18 months, responsible for the management of the entire building including overall safety and wellbeing of all the members and staff on shift.• Managed a team of 20+ staff from a wide range of departments including the fitness team and personal training team, childcare facility, on-site café, and beauty salon - acting as the over-arching manager on duty. • Proved the ability to keep a level head and quickly problem solve when faced with customer complaints, real life fire alarms and emergency building maintenance or facilities problems.• Remained calm and in control of emergency situations and was able to perform first aid and adhere to protocols. Show less