Maxine Sutton Email & Phone Number

London, Canada Area

Managing a team of nine VNOC staff within UK and USA, organising VNOC annual team rota and keeping it updated, providing 24/7-365 client site endpoint monitoring, ordering stationery, authorising annual/sick leave and timesheets, scheduling fortnightly team/client meetings, organising staff training courses, working with HR in the set-up of staff appraisals and staff disciplinaries, client liaising, client monthly reporting, staff recruitment, overseeing the office facilities, liaising with… Show more Managing a team of nine VNOC staff within UK and USA, organising VNOC annual team rota and keeping it updated, providing 24/7-365 client site endpoint monitoring, ordering stationery, authorising annual/sick leave and timesheets, scheduling fortnightly team/client meetings, organising staff training courses, working with HR in the set-up of staff appraisals and staff disciplinaries, client liaising, client monthly reporting, staff recruitment, overseeing the office facilities, liaising with Building Management and the Health and Safety Officer implementing systems and best practice building securities (accident book/safety checks/Fire Officer and Office First Aid at Work-registered). Show less

Canary Wharf London

Endpoint and call monitoring, VNOC Inbox control i.e. distribution of emails and actioning client email request(s), conference booking, usage reporting, VMR creation, Cisco\Tandberg Infrastructure, TMS Room Bookings, Call Monitoring and Endpoint Testing, CMA\DMA Endpoint Monitoring and Endpoint Maintenance, RealPresence Desktop User Training, EM7 Endpoint User Creation and Administration, EM7 Monitoring and ticket logging, RoomLook Endpoint Monitoring and booking engineers for site maintenance… Show more Endpoint and call monitoring, VNOC Inbox control i.e. distribution of emails and actioning client email request(s), conference booking, usage reporting, VMR creation, Cisco\Tandberg Infrastructure, TMS Room Bookings, Call Monitoring and Endpoint Testing, CMA\DMA Endpoint Monitoring and Endpoint Maintenance, RealPresence Desktop User Training, EM7 Endpoint User Creation and Administration, EM7 Monitoring and ticket logging, RoomLook Endpoint Monitoring and booking engineers for site maintenance visits, PMV and Room Test Administration, TV Testing via Crestron Room Control, New Endpoint Installations on the DMA, TMS Provisioning, VQ Call Bookings\Call Monitoring Show less