Maxine C. Email & Phone Number

United States

• Oversee operations for the Direct Services Division; lead and inspire the work of multi-unit teams and other executive leaders to successful outcomes.
• Create, communicate, and implement the organization’s vision, mission and overall direction.
• Meet with Senior Leadership on a regular basis to monitor KPIs and operational items to ensure the success of projects/programs.
• Develop and implement strategic plans that guide the direction of the business.
• Conduct on-site reviews at all Career TEAM locations.
• Host weekly check-ins with Executive Director Team and Regional Director Team.

San Diego, California, United States

• Provides leadership and performance oversight for workforce operations contracts.
• Supports business expansion, business development, and organizational development initiatives.
• Provides operational leadership on start-ups coordinating involvement of all Company assets and resources to ensure successful program implementation.
• Oversees Company organizational development initiatives, including Continuous Quality Improvement (CQI), communications, and program development.
• Supports the integration of new initiatives in program operations and business development.
• Ensures compliance with applicable local, state, and federal laws, rules and regulations, contract-specific terms and conditions, and the Business Practices Manual and other published Company operating procedures.

4389 Imperial Avenue San Diego, CA 92113

San Diego

• Provides day-to-day program operations oversight, performance and financial management.
• Responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive performance outcomes.
• Provide day-to-day operational guidance to staff and manage daily operations.
• Ensure all contract-established outcomes are communicated to staff, and individual performance standards are established for accountability.
• Ensure maintenance of a tracking system to ensure outcome goals are monitored and achieved.
• Conduct cross training and other events to promote collaborations and team-building between the various offices, divisions and partnering agencies.

San Diego, CA

• Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
• Strategic Consulting, including business plan & sales strategy development.
• Advising new businesses on formation of corporations and business structures.

Metro Career Center, San Diego

• Under general supervision, performs a wide variety of Workforce Development program duties.
• Evaluates, guides, and coordinates project activities to ensure compliance with federal, state, and local rules and regulations.
• Assists with program planning and formulation of Center policies/procedures to help ensure achievement of Workforce Investment Act (WIA) performance goals.
• Responsible for overall daily activities of the Center that include oversight of staff, client job search activities, and program enrollments.
• Coordinate, organize, and plan daily Center activities with integrated partners and co-located agencies to ensure a smooth delivery system flow while providing excellent quality services.
• Coordinates work assignments and ensures effective communication occurs among program partners.

Metro Region Career Centers, San Diego

• Under general supervision, performs a wide variety of Workforce Development program duties.
• Evaluates, guides, and coordinates monitoring activities to ensure compliance with Workforce Investment Act WIA federal, state, and local rules and regulations.
• Reviews, evaluates, and monitors client recorded activities to ensure compliance with Workforce Investment Act WIA federal, state, and local rules and regulations.
• Reviews case management paperwork for state reporting system, including ensuring accuracy and requirements.
• Monitors, collects, and analyzes data on program performance and writes comprehensive reports.
• Monitors documentation in the paper and electronic client files for compliance with federal, state, and local guidelines, rules, and regulations.

Metro Career Center, San Diego

• Responsible for assisting customers towards the goal of successful placement into employment in accordance with Workforce Investment Act WIA performance measurements.
• Work as a team member with co-workers, employers, and business services team throughout the career center process.
• Conduct initial assessment of customers needs and skills, determine WIA eligibility, and conduct ITA interviews with center customers.
• Complete interest inventories, assess aptitudes and values to determine clients skill levels and develop appropriate employment, educational or training plans develop and enter Individual Employment Plan IEP into.
• Maintain current, organized, timely, well-documented and accurate case files in CISRS database according to local compliance and federal WIA requirements. Reconcile reports and data as requested.
• Counsel customers on personal, social and/or academic decisions or barriers as related to job placement. Make referrals to appropriate social service, educational/training resources, or employment opportunities..

Professional Specialized Certification, Workforce Development Career Advising

Capstone Project entitled, "The Optimal One-Stop: Supplying Employers with a Trained and Reliable Workforce."

Master Of Arts (M.A.), Peace And Justice Studies

Activities and Societies: Ghandi Fellowship Scholarship Awardee, Magna Cum Laude.In the master’s program, interests were interrelated with.

Bachelor Of Arts (B.A.), Sociology With An Emphasis In Criminology And A Minor In Pre-Law

Activities and Societies: Phi Alpha Deta, Na Pua o ka Aina, MSMC Mock Trial Team, Pre-law Scholarship Awardee, National Honor Society.