Maxine C. Email & Phone Number

United States

• Oversee operations for the Direct Services Division; lead and inspire the work of multi-unit teams and other executive leaders to successful outcomes.• Create, communicate, and implement the organization’s vision, mission and overall direction. • Meet with Senior Leadership on a regular basis to monitor KPIs and operational items to ensure the success of projects/programs. • Develop and implement strategic plans that guide the direction of the business.• Conduct on-site reviews at all Career TEAM locations.• Host weekly check-ins with Executive Director Team and Regional Director Team.• Maintain and monitor awareness of both the external and internal competitiveness landscape, opportunities for expansion, customers, markets, new industry developments, and standards. • Approach each day with a “Zag” mindset.

San Diego, California, United States

• Provides leadership and performance oversight for workforce operations contracts. • Supports business expansion, business development, and organizational development initiatives. • Provides operational leadership on start-ups coordinating involvement of all Company assets and resources to ensure successful program implementation.• Oversees Company organizational development initiatives, including Continuous Quality Improvement (CQI), communications, and program development.• Supports the integration of new initiatives in program operations and business development. • Ensures compliance with applicable local, state, and federal laws, rules and regulations, contract-specific terms and conditions, and the Business Practices Manual and other published Company operating procedures. • Supports Program or Operations Managers and other personnel, to ensure achievement of contract performance goals through effective team management, program delivery, and quality control and evaluation. • Establish and approve project-based policies and operating procedures to ensure operational excellence and contract compliance. • Leads and supports a positive, proactive, and results-oriented work culture that is innovative and representative of Company values, including CQI and Quality Service Model (QSM). • Coaches and develops individual Program Managers and develops a leadership and management succession plan in coordination with the Executive Vice President & Chief Strategy Officer and People & Culture.

4389 Imperial Avenue San Diego, Ca 92113

San Diego

• Provides day-to-day program operations oversight, performance and financial management. • Responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive performance outcomes.• Provide day-to-day operational guidance to staff and manage daily operations.• Ensure all contract-established outcomes are communicated to staff, and individual performance standards are established for accountability.• Ensure maintenance of a tracking system to ensure outcome goals are monitored and achieved.• Conduct cross training and other events to promote collaborations and team-building between the various offices, divisions and partnering agencies.• Conduct file and computer audits, document results, and administer training and corrective action.• Oversee caseload assignments, as well as the quality and maintenance of required electronic records and/or files.• Serve as liaison to partners, prospective employers, training providers, and the participants.• Evaluate assigned employee performance, prepare performance appraisals, and recommend and document disciplinary action.• Facilitate staff meetings and staff training as directed.

San Diego, Ca

• Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.• Strategic Consulting, including business plan & sales strategy development.• Advising new businesses on formation of corporations and business structures.

Metro Career Center, San Diego

• Under general supervision, performs a wide variety of Workforce Development program duties.• Evaluates, guides, and coordinates project activities to ensure compliance with federal, state, and local rules and regulations.• Assists with program planning and formulation of Center policies/procedures to help ensure achievement of Workforce Investment Act (WIA) performance goals.• Responsible for overall daily activities of the Center that include oversight of staff, client job search activities, and program enrollments.• Coordinate, organize, and plan daily Center activities with integrated partners and co-located agencies to ensure a smooth delivery system flow while providing excellent quality services.• Coordinates work assignments and ensures effective communication occurs among program partners.• Monitors, collects, and analyzes data on program performance and writes comprehensive reports.• Identifies issues/problems related to projects or Center activities and develops, consults, and implements resolution processes.• May be responsible for the planning, implementation, and performance of Center program components, or special programs.• Monitors progress relative to strategic plans and recommends actions necessary to ensure achievement of goals.• Provides guidance, direction, and trains front line staff.• Assist management in developing annual budget, service plans, and program design.

Metro Region Career Centers, San Diego

• Under general supervision, performs a wide variety of Workforce Development program duties.• Evaluates, guides, and coordinates monitoring activities to ensure compliance with Workforce Investment Act WIA federal, state, and local rules and regulations.• Reviews, evaluates, and monitors client recorded activities to ensure compliance with Workforce Investment Act WIA federal, state, and local rules and regulations.• Reviews case management paperwork for state reporting system, including ensuring accuracy and requirements.• Monitors, collects, and analyzes data on program performance and writes comprehensive reports.• Monitors documentation in the paper and electronic client files for compliance with federal, state, and local guidelines, rules, and regulations.• Assists in formulating plans and oversees monitoring of program outcomes in order to meet or exceed contractual performance obligations.• Makes recommendations for improvement in activities, numbers of customers served, and certification of customers. • Identifies issues/problems related to documentation of Center activities and develops, consults, and implements resolution processes.

Metro Career Center, San Diego

• Responsible for assisting customers towards the goal of successful placement into employment in accordance with Workforce Investment Act WIA performance measurements.• Work as a team member with co-workers, employers, and business services team throughout the career center process.• Conduct initial assessment of customers needs and skills, determine WIA eligibility, and conduct ITA interviews with center customers.• Complete interest inventories, assess aptitudes and values to determine clients skill levels and develop appropriate employment, educational or training plans develop and enter Individual Employment Plan IEP into Customer Information Services Reporting System CISRS database.• Maintain current, organized, timely, well-documented and accurate case files in CISRS database according to local compliance and federal WIA requirements. Reconcile reports and data as requested.• Counsel customers on personal, social and/or academic decisions or barriers as related to job placement. Make referrals to appropriate social service, educational/training resources, or employment opportunities. Motivate and support customer in their process of removing barriers to employment.• Provide guidance, job search and vocational exploration assistance, schedule customers for Intake and/or assessment appointments supportive service referrals and follow-up services.• Employ strategies to keep customers engaged.• May conduct follow-up services and verify employment information.• Educate and guide customer in use of Centers services and resources.• Monitor and support the use of the resource room reference materials including books, job leads and electronic media.• Stay abreast of current labor market information, community resources, education and training services.• Participate as a team member of the Career Center assist with service enhancements and continuous improvement process.

Professional Specialized Certification, Workforce Development Career Advising

Capstone Project entitled, "The Optimal One-Stop: Supplying Employers with a Trained and Reliable Workforce."

Master Of Arts (M.A.), Peace And Justice Studies

Activities and Societies: Ghandi Fellowship Scholarship Awardee, Magna Cum Laude.In the master’s program, interests were interrelated.

Bachelor Of Arts (B.A.), Sociology With An Emphasis In Criminology And A Minor In Pre-Law

Activities and Societies: Phi Alpha Deta, Na Pua o ka Aina, MSMC Mock Trial Team, Pre-law Scholarship Awardee, National Honor Society.