Maxine Marchadesch Email & Phone Number

• Manages data management and data analytics engagements with various business organizations in different industries• Facilitates the Scrum Agile framework to implement projects• Plans, designs, and strategizes implementation of large projects• Performs Business Analysis functions such as requirements gathering, testing validations, transitions to client Business As Usual teams• Responsible for scope management and creation of Change Requests, where needed

• Updated bank policies and procedures to ensure compliance to regulations, as well as effectiveness and efficiency of processes• Evaluated branch tools and systems and initiated enhancements to improve end-user and customer experience• Facilitated communication of new policies and process changes to internal and external clients• Managed various process improvement and automation projects, including the digitalization of retail account opening process in more than 100 branches• Performed other project management tasks, including planning, risk mitigation and issue resolution, stakeholder and resource management, and reporting to upper-management• Supervised project teams of up to 20 resources, including 3rd party resources

• Analyzed and documented company processes for executive leadership and suggested areas for improvement• Increased efficiency and service quality in branch operations by removing manual processes and implementing actionable process improvements• Liaised with different business units to collaboratively design process change implementation plans• Updated branch policies and operating manuals, and cascaded changes to the branch network• Tested and rolled out a new core-banking system bank-wide, and facilitated post-implementation enhancements• Designed and conducted branch-banking training curriculum for branches

Immersed in day-to-day branch operations to learn the different functions and responsibilities of front liners, and branch processes Attended trainings and workshops on branch operations, core-banking system, signature verification, counterfeit bills detection, fraud detection, information security, training curriculum formulation, etc.Assisted in training programs for both on-boarding and existing branch personnel