Maxine Moss-Black Email & Phone Number

Working with health and care organisations across the UK to develop impactful volunteering services, initiatives and programmes which the best practice and service models can be scaled and spread to other organisations.

UK

• PWP offers specialist business consultancy and change management services to a range of public sector organisations, with the sole aim of designing solutions that improve the prospects of disadvantaged people.
• Collaborating with a diverse client base, including Local Authorities, Housing Associations, and Welfare to Work organisations.
• Providing proactive consultancy services that aim to improve the operational running and long-term strategy planning of my clients.
• Designing, developing and delivering business solutions that improve efficiency, customer satisfaction and consequently lowering costs.Key Achievements
• Led a large-scale research project for Reading and West Berkshire councils. Here, we analysed the needs of young people in the area and introduced insight-driven solutions to engaging the group in employment and.

London, United Kingdom

• Rethink Mental Illness is a national charity offering support to millions affected by mental health issues, through advice and information, group support and active awareness campaigning.
• Partnered with the Board of Directors in crafting both short and long-term business development strategy for the charity.
• Drove an ethos of continuous improvement, encouraging a culture of flexibility and openness to change, often identifying areas of improvement and implementing new processes. Key Achievements
• Designed an improvement plan for bid identification and selection that immediately transformed the win ratio from 3:1 to 2:1.
• Identified areas of inefficiency in the tendering process and formed robust guidelines that involved stakeholders at much earlier stages. This resulted in the delivery of winning bids with expert input.

National

• Remploy are a UK-Leading organisation that supports people living with disabilities in gaining sustainable employment.
• Worked in partnership with the CEO to deliver digital transformation programmes and lead the digital services portal, iRemploy.
• Spearheaded a large-scale behavioural and cultural shift in the way that digital systems and processes were perceived and used.Key Achievements
• Established online teams to support in disability employment advice, as well as a technical team to support customers using the services.
• Attained a 17% increase in customer reach within 6 months, building a revenue stream worth £15m in digital and online services (2015/16), contributing to a sales pipelines worth £38m in following years.
• Introduced digital tracking of the bidding and tender processes, a £200m+ pipeline, with accessibility to pipeline and KPI data.

National

• Directed Operations and Sales team to ensure coherence in what is sold and what is delivered, with close monitoring of contracts.
• Managed relationships with external employment partners.
• Continued the development of digital services within iRemploy. Key Achievements
• Increased billable contract revenue by £500k in one year.
• Secured a £2.5m budget to design and deliver a highly specialist government programme, offering nationwide mentoring for disabled jobseekers. This later became a UK-leading programme.

National

• Founded the Innovation & Design function and led a team of 8, working to tackle a shifting marketplace and meet customer expectations of a digital offering.
• Embedded long-term digital strategy with the Board, including clearly defined measures for short and long-term ROI.
• Welcomed ideas from across the business with the introduction of an ‘Innovation Cycle’ where employee ideas were pitched to the Board.Key Achievements
• Secured £1.5m research funding in order to develop pilot programmes and digital products, the beginnings of iRemploy.
• Collaborated with software developers in an agile setting, sourcing 3rd party vendors to scale the pilot platform.
• Designed a tool that supported digital profiling and is still used by 600+ staff in supporting their job-seeking clients.

National

• Developed the tendering process for large-scale government DWP opportunities i.e. bid writing, operating models, service models, negotiation guidelines and post-win planning frameworks. Key Achievements
• Contributed to the attainment of a £140m Flexible New Deal contract through effective service design and operating model plans.
• Won and successfully implemented a £7m Pathways to Work contract.

London, United Kingdom

Responsible for the delivery and installation of AV and Video Conferencing UK and International sales. Line management of the Operational Teams; Logistics, Project Managers, AV Engineers

Milton Keynes, United Kingdom

Assistant General Manager and Quality Service Manager (Front and Back of House) – 200 to 400 cover restaurant management, Team Management.Designed and delivered management training courses.

High School, Gcse, A-C

Diploma, Business & Finance, Distinction

Postgraduate Qualification, Certificate In Management

Level 5 Award, Leadership

Investment In Excellence Training

Digital Leadership

Icf Accredited Diploma, Transformational Coaching