Maxine Teoh Email & Phone Number

Selangor, Malaysia

• Customer Onboarding Planning: Collaborating with customers to create personalized onboarding plans based on their needs and objectives.
• Product Training: Conduct training sessions and demonstrations to educate customers on how to use the product or service effectively.
• Customer Engagement: Regularly engaging with customers during onboarding to answer questions, assist, and address concerns.
• Customer Success Planning: Assisting customers in setting clear goals and success metrics to track their progress and achieve desired outcomes.
• Troubleshooting: Identifying and troubleshooting any technical issues or challenges customers may encounter during onboarding.
• Customer Adoption: Encouraging customers to adopt key product features that align with their needs and objectives.

- Acquiring new accounts & generating a healthy funnel in line with the targets- Generating Business from the assigned account, develop positive and long-term relationships with clients- Act as the single point-of-contact and cater to the customers' individual needs- Attend to and handle all the enquiries, customer visit, negotiation & follow up action.

• Responsible for setting priority of Sales Development Representative focus on projects call priority
• Reviewing projects progress, highlighting problems, coming up with solutions with SalesDevelopment Representative Operations team
• Reviewing resource and requesting extra resource (headcount, data, marketing)
• Build and maintaining client relations, customer satisfaction
• Oversee/Manage the campaigns department to ensure all deliverables meets customers’dateline and are according to the project plan
• Review and overcome any challenges that occur from the campaigns

Malaysia

• Operate as the point of contact for assigned customers, press relations
• Ensure that all projects are delivered on-time and ensure the content & leads delivered to customer are high quality
• Develop a detailed project plan to monitor and track progress
• Managing news website, ensuring content flowing in
• Marketing Budget Planning – Manage and plan monthly marketing budget to ensure all client projects are executed.
• Ensure that the database prepared by the RIE team is according to the customer’s target list.

• Event management - develop, plan and organize customer’s workshop, event and webinar
• Marketing Budget Planning – Manage and plan monthly marketing budget to ensure all client projects are executed
• Source for events and approach organizers for partnerships
• Operate as point of contact for media partnerships
• Logistics: Discover and secure event venues. Work with venues on meeting room configurations, food and beverage, internet, electrical, and audio/visual equipment set-up. Oversee and manage agencies ie event, travel.
• Strategy: Create event agendas, identify proper presenters and content. Engage the RIE team to pull lists of target customers that we can use to invite customer’s target list.

Diploma In Journalism And Newswriting

Monash University Foundation Year

O Levels

Activities and Societies: Athlete school team, Sports team captain, Badminton team, Chess team