Maxine Teoh Email & Phone Number

Selangor, Malaysia

• Customer Onboarding Planning: Collaborating with customers to create personalized onboarding plans based on their needs and objectives.• Product Training: Conduct training sessions and demonstrations to educate customers on how to use the product or service effectively.• Customer Engagement: Regularly engaging with customers during onboarding to answer questions, assist, and address concerns.• Customer Success Planning: Assisting customers in setting clear goals and success metrics to track their progress and achieve desired outcomes.• Troubleshooting: Identifying and troubleshooting any technical issues or challenges customers may encounter during onboarding.• Customer Adoption: Encouraging customers to adopt key product features that align with their needs and objectives.• Customer Communication: Maintaining clear and proactive communication with customers to inform them of onboarding progress and next steps.• Customer Success Documentation: Keeping records of customer interactions, onboarding progress, and any relevant action items• Cross-Functional Collaboration: Working closely with Sales, Product, and Support teams to ensure a seamless onboarding experience.• Onboarding Process Improvement: Identifying opportunities to optimize and streamline the onboarding process for efficiency and effectiveness.• Post-Onboarding Follow-up: Follow up with customers after onboarding to ensure their ongoing success and address additional needs.• Customer Retention: Contributing to customer retention efforts by ensuring a positive onboarding experience and fostering a strong customer relationship.

- Acquiring new accounts & generating a healthy funnel in line with the targets- Generating Business from the assigned account, develop positive and long-term relationships with clients- Act as the single point-of-contact and cater to the customers' individual needs- Attend to and handle all the enquiries, customer visit, negotiation & follow up action- Involve & propose optimization of customer processes- Perform market research on trending products, proposal writing, and present to customers.- Set and track sales account targets while aligning with the company objectives- Propose actions to improve sales performance and actively identify new opportunities for growth

• Responsible for setting priority of Sales Development Representative focus on projects call priority• Reviewing projects progress, highlighting problems, coming up with solutions with SalesDevelopment Representative Operations team• Reviewing resource and requesting extra resource (headcount, data, marketing)• Build and maintaining client relations, customer satisfaction• Oversee/Manage the campaigns department to ensure all deliverables meets customers’dateline and are according to the project plan• Review and overcome any challenges that occur from the campaigns• Interview applicants about their experience, education and skills• Provide day to day training to new employees in the campaign’s department

Malaysia

• Operate as the point of contact for assigned customers, press relations• Ensure that all projects are delivered on-time and ensure the content & leads delivered to customer are high quality • Develop a detailed project plan to monitor and track progress• Managing news website, ensuring content flowing in• Marketing Budget Planning – Manage and plan monthly marketing budget to ensure all client projects are executed.• Ensure that the database prepared by the RIE team is according to the customer’s target list. • Experience in utilizing e-mail tools to promote upcoming events, content and special promotions.• Managing social media channels • Work closely with the RIE team to deliver leads to clients on schedule• Event management - develop, plan and organize customer’s workshop, event and webinar • Coordinate internal resources and third parties/vendors for the execution of projects

• Event management - develop, plan and organize customer’s workshop, event and webinar • Marketing Budget Planning – Manage and plan monthly marketing budget to ensure all client projects are executed • Source for events and approach organizers for partnerships• Operate as point of contact for media partnerships• Logistics: Discover and secure event venues. Work with venues on meeting room configurations, food and beverage, internet, electrical, and audio/visual equipment set-up. Oversee and manage agencies ie event, travel, logistic arrangements for speakers ie flight, hotel and ground transportation. • Strategy: Create event agendas, identify proper presenters and content. Engage the RIE team to pull lists of target customers that we can use to invite customer’s target list.• Experience in utilizing e-mail tools to promote upcoming events, special promotions.• Coordinate internal resources and third parties/vendors for the execution of projects

Diploma In Journalism And Newswriting

Monash University Foundation Year

O Levels

Activities and Societies: Athlete school team, Sports team captain, Badminton team, Chess team