-Assisted as member concierge to provide an elevated customer experience for VIP members and coordinate retention and engagement efforts-Supported Brand Marketing team with Peloton’s social impact initiative, The Comeback, by managing recipient queries and organizing outreach efforts-Coordinated high-touch outreach efforts to engage likely-to-churn members and foster brand loyalty among our most engaged customers-Organized information engagement information across different platforms to identify most active members and coordinate retention outreach-Tasked with assisting customer experience support lines during seasonal demand surges by expediting member deliveries, coordinating win-back efforts, and handling customer questions on Zendesk and online chat support

-Contributed on a team of member experience advocates by fielding daily supporter questions regarding donations and recurring payments across various channels-Worked cross functionally to support various teams including engineering, creative media, and brand partnerships on special projects-Assisted CEO's executive assistant to manage executive calendars and greeted high level donors

-Assisted with many aspects of the litigation process including but not limited to legal research, preparation of contracts, document management, and delivering of correspondence-Conducted extensive research on matters such as title searches, estate checks, assets location, legal code amendments, and potential tenant background checks-Introduced new opportunities to leverage existing client relationships and emerging technologies to improve efficiencies in legal cases represented