Helping to shape and build on Hogarth's integrated global production ecosystem.

Technical Services Manager - Client Products, Transformation Programs and Consultation (January 2020 - January 2024) Driving digital solution transformation across multiple major financial services clients.Strategic Guidance:Guided clients along clear roadmaps towards shared strategic objectives, ensuring progress and alignment.Opportunity Seizing:Established review structures to swiftly analyse and seize emerging opportunities.Resource Efficiency:Streamlined solution management processes, enhancing change efficiency and minimising incidents.Collaborative Leadership:Orchestrated large-scale cross-functional collaborations among colleagues, vendors, and clients, fostering optimal outcomes.Training and Transitioning:Spearheaded comprehensive programs for product training and hyper-care, facilitating seamless transitions to new platforms and consistently boosting product user engagement.Technical Account Manager - Customer Journey Transformation (August 2018 - January 2020) Client Solution Owner.Technology Road mapping:Mapped out and clarified technology landscapes, providing clear roadmaps for stakeholders.Leadership and Impact:Led cross-functional teams, comprising Project Managers, Business Analysts, and Technical Analysts., dramatically increasing change revenue and communication volume.Change Management Excellence:Established a standardised change responsibility model. Implemented efficient communication and management of technical changes across multiple technical services.

Manager, Europe, Middle East & Africa, Digital Client ServicesAnalytical and strategic role interpreting, managing and communicating high volumes of data, scaling Sony Pictures’ internal digital rights and asset management product:• Creation of a global resource efficiency model as a platform for territorial ROI analysis and lean, efficient scaling of technical operations.• Greatly streamlined process to enable scaling from the management of 9 to 88 EMEA territories whilst maintaining the same resource level• Cultivated trusted consultative relationships with global technology giants • Sponsored pro-active asset creation projects for digital-only content, increasing the New Release feature product count by up to 135%.• Nurtured and guided analysts, programmers and coordinators, prepared and enabled directors and VPs. • Initiated a supply chain program for data acquisition from pan-European production facilities o Enabled Sony to deliver more titles to new territory platforms at launch than any other movie studio• Qualitative and quantitative data analysis, providing reporting solutions; supplying film licensing, scheduling and delivery data; ensuring data integrity and promoting automation.

Digital Services Manager (March 2010 - October 2012):Built and executed a digital transformation programme to diversify away from a physical-centric service base.• Developed streamlined products for a major studio, renegotiated vendor workflows and contracts to reduce production costs and client fees by 30%, increasing profit and enabling the release of low-cost products in foreign markets.• Worked with IT management to revise infrastructure, doubling digital delivery capacity, reducing costs and increasing speed of content delivery.• Instigated business expansion into replication, arranged contracts with 3rd party replicators, liaised with the sales team, and provided informational documentation.Lead Blu-ray UX Engineer (February 2009 - March 2010): Trained and managed a team of developers to collaborate with a major studio to establish their signature disc collection whilst optimising team output through standardisation.

UX Engineer:Won pitches and developed a ground-breaking Blu-ray disc set utilising world-leading technology in Los AngelesAuthored an award-winning 50 Cent Sony PlayStation Portable movie disc notable for its innovative UX