-Constructed comprehensive processes to streamline, organize, and grow the sales operation of both stores.-Monitored metrics and ensured adherence to brand compliance for digital retailing.-Established and defined processes for our e-commerce department innovating the best practices for remoteselling and digital rapport building.-Actively recruited, trained, and mentored a team of fantastic sales, finance, and support personnel.-Assessed business needs and adapted accordingly – through Covid and supply chain restraints.-Daily management of CRM & following up with clients to complete sales cycle and close deals.-Audi Magna Society Elite designation for 2023 performance

Audi Certified CPO Manager. Oversight of all Vehicle Sales Operations at Hoehn Audi Temecula

-Dove headfirst into an untapped territory for Dignifi’s FinTech software.-Maintained, trained, and grew existing accounts activity and revenue by 25%.-Responsible for full SaaS sales cycle: Hunted, pitched, closed, and onboarded all deals.-No lead generation or pipeline of leads – closed 12+ deals in my short tenure.

•Manage all Sales dept. personnel in all facets of work environment.•Oversee daily Sales Department Operations•Effectively manage New and Used car inventory; reconditioning, wholesale, retail, etc. •Report to the General Manager with daily sales operations. Collaborate and strategize plans to retain customers and attract new customers all while maintaining 5-star customer service. •Analyze and track Customer Service Index(CSI) surveys and maintain an above national benchmark average. •Routinely organize and catalog various reports for Upper Management to analyze and track Sales Department performance, including CRM data, market data, etc. •Developed a training program and comprehensive training materials for integrating a Business Development Center(BDC) to improve customer experience and develop more interest in the brand and take a larger market share. •Develop and refine existing processes to effectively transfer data and documents to various vendors, clients and organizations.

Working under the supervision of the director of finance, my duties include completing and reviewing paperwork for clients and assisting in their funding needs. I work to maintain a positive relationship with our clients, as well as with the banking institutions and aftermarket vendors we work with. I am responsible for ensuring that all documents are packaged correctly and that loan documents are sent to the appropriate financial institution.

Provide a point of contact for clients in the market for a new vehicle and are seeking more information about the Audi brand. From initial inquiry to shaking hands after making a deal, my clients and I develop a relationship beyond the simple transaction of purchasing their next vehicle. My goal and personal promise to you is to ensure that your experience with the Audi brand is fun, easy and stress free. Audi makes a truly exceptional vehicle and I'm more than proud to represent the brand.

My personal goal is to ensure your complete satisfaction and happiness. The car buying process is fun, should be stress free, and an exciting time for you and yours, and that's exactly what I promise to accommodate when you reach out to me for your next car! Visit our inventory at www.audiescondido.com, and feel free to contact me with any questions!

As the Compliance & Audit Manager at Drug Testing Network, I was tasked with managing DTN's clients Federal and State regulated Drug and Alcohol Testing programs, ensuring that they were in compliance with the rules, regulations, and guidelines for programs regulated by the Department of Transportation. I also prepared and sent reports containing our clients testing information, records and program history to the various regulating agencies within the DOT(FMCSA, FTA, FAA) and the PUC. Additionally, I provided support to our clients while undergoing federal audits. I frequently provided support to our investigative department with criminal background checks, credit reports and DMV reports as requested by our clients during their hiring processes.

Tasked with efficient general lot management, expedient washing/detailing of clients cars and oversight of other Lot Porters in the absence of the Lot Manager. Frequently responsible for greeting new service customers and gathering their information to be forwarded to a Service Advisor. When a new shipment of vehicles came in, I was responsible for ensuring all vehicles were put in the correct location, documented and logged into the system so that the Sales Department was aware of the entire stock. Organized department meetings with the assistance of the Lot Manager to ensure that all employees were on task and doing their jobs to Honda's standards.