Max Kerwien Email & Phone Number

Los Angeles

I hold multiple crucial roles at a software company at the top of the HR software industry:Project Management: leading new clients through a rigorous implementation process to administer them with the software; becoming intimately familiar with the client’s HR network, documents, and implementation timeline, and applying these processes within the system, all while training the client’s HR staff on the software and building a relationship of communication and trust.Customer Service Contact: served as HR advisor and first point of contact for clients. Built lasting, first-name basis relationships with educational districts, public agencies, hospitals, and more. Advised on policy and workflow changes, planned and budgeted small and large configuration projects, built ad-hoc reports by request, and trained new clients on using the software.Sales and Social: Scheduling and running software demos to potential clients. Creating visual content for the web, including filming and editing videos and creating content with Photoshop and other graphics editors. Curating a social media campaign across all accounts (Twitter, Facebook, LinkedIn, etc.)IT and Tech: Maintaining IT relationships with all of our clients, including handling sensitive census data from over fifty large businesses on a weekly basis. Contributed technical writing and UI copy to the software. Creating and documenting software improvements and enhancements. UAT Testing and coordination with software developers. Diagnosing system errors and handled reported bugs within the software, as well as receiving and responding to errors from clients via email and over the phone.

Los Angeles

Wrote, organized, and sent visa petitions for accomplished professionals looking to work in the US entertainment industry.

Greater Los Angeles Area

Taught enrichment activities to children around the Greater Los Angeles Area: helping kids develop fundamental and fulfilling skills while building relationships with schools, teachers, and parents.

Greater Los Angeles Area

• Roaming support for the entire UW Athletics departments as well as on-site support for football, soccer, and basketball games• Assisted with all technological needs of athletes and coaches, as well as setting up new IT systems and conducting an efficient environment for the staff• Worked under high-pressure situations (live sports games) in order to keep the event running smoothly