Max Klemm Email & Phone Number

Barcelona, Ct, Es

Hamburg, Germany

Hotels: Moxy Hamburg Altona (220 rooms) & Residence Inn by Marriott Hamburg Altona (44 rooms)- Developed and executed the 2025 budget and CapEx plan- Optimised supply chain strategy by emphasising local and sustainable sourcing to enhance operational efficiency and environmental responsibility- Spearheaded Green Key Certification process and sustainable operations- Initiated community outreach programs, which significantly enhanced the local engagement and visibility in the city

Hamburg, Germany

Hotels: Moxy Hamburg Altona (220 rooms) & Residence Inn by Marriott Hamburg Altona (44 rooms)- Represented the General Manager in their absence, ensuring seamless property operations and stakeholder management-Strengthened team-cohesion and enhanced inter-departmental communication, driving an increase in overall productivity- Managed the Brand Standard Audit process and assessed discrepancies to the Brand Standards- Implemented staff wellness and development initiatives, improving morale and retention rates- Assigned projects to individual staff members according to their interests- In charge of entire purchasing, ex. food

We are a sub-committee of the Business Council Germany. We aim to give something back to the area and people surrounding us. “Put people first”, “ Pursue Excellence”, “Embrace Change”, “Act with Integrity” and “Serve Our World” are the core values at Marriott International have already become part of our DNA, but we wish to do more. Our Next Gen Business Council North Germany is focused on social projects and improving employees’ well-being in the area we work and live through mutually coordinated Take Care and Serve 360 initiatives across Marriott Hotels in Germany.

Hamburg, Germany

Sir Nikolai Hotel - Boutique hotel with 94 rooms - Design Hotels by MarriottResponsible for the entire Front Office operations, including the following tasks:- Implemented a 4-day-work week, which resulted in being the pilot project for the entire company- Project management for the department, as well as in cooperation with other departments (lowered the usage cost for external cleaning company by 25%)- Reduced paper usage by 75%, pioneering the hotels transition toward paperless operation and overseeing all sustainability initatives- Established new check-in process (i.e. seated check-in, welcome drinks and personalised room when possible), which led to a substantial increase in guest satisfaction- In charge of hiring new team members, as well as developing existing team members- Integrated regional and sustainable products into the hotel retail, minibar and bar offerings

Hamburg, Germany

Le Méridien Hamburg - 275 rooms- Representation of Front Office in absence of Front Office Manager and Assistant Manager- Complaint management- Quality control of work processes, as well as check-in/out procedures (abiding by all Marriott standards)- Coordination and support for the team during big events and "rush hour" in the hotel- In charge of digitalisation & sustainability, process optimisation and training for upselling at the front office.- Further enhanced analysis capabilities of Excel files: Tracking guest complaints & the reasons behind them

Hamburg Area, Germany

- Check-in & check-out processes- UpsellingImplemented new digital processes:- Digitalising report checks (credit limit, cash reports, etc)- Created new Excel files with analysis capabilities: Tracking guest complaints and understanding areas of complaints on a monthly basis; tracking & forecasts for upselling (breakfast & rooms), which update themselves monthly; mobile check-in overviews, to allow better teamwork- Implemented a new digital chatting culture to make communication more efficient and saving time for the guests and the teamFurther tasks:- Fulfilling all tasks of shift leaders if needed- Assisting and guiding new apprentices & colleagues- Writing and creating new SOPs

Munich

The Westin Grand - 627 rooms & Sheraton Arabella Park - 464 rooms- Took part at the "Marriott Apprentice Conference 2018" in Munich- 6 months worth of front office experience - Supported and trained new apprentice and interns in our department - Often times in charge of airline crews - Helped implement the "Airline Desk", updated and improved the procedures of handling arriving/departing airline crews- Developed new sales strategies for future site-inspection

Paris Area, France

- Supporting the Front Office team with various tasks and taking care of airline crews during their arrival in the hotel- Supporting the banquetting team during events and fulfilling guests wishes

Munich Area, Germany

- In charge of returned goods, quality management, customer acquisition and also further development of the department

Bachelor Of Arts - Ba, Business Administration

Berufsbegleitend in Hamburg

Chinese

I attended a 9 month intensiv Chinese language course for writing in particular at Mandarin Training Center, which was part.

High School

Degrees: International Bilingual Diploma (IB Diploma) - 2013 International General Certificate of Secondary Education (IGCSE) - 2011.