Responded and resolved customer concerns and inquiries over the phone and through Freshdesk, ensuring any adjustments were made for customer satisfaction.Received all incoming orders, and adjusted inventory through magneto, making available items were listed for sale.Verified and processed customer orders through OrderShipper, making sure orders were processed in a timely fashion.Pulled and packed all outgoing orders, making sure they were correct and shipped out on time.Created shipping labels for USPS and Ups through both endicia and ups world ship, respectively.

Worked with companies network of promoters, agents, musicians, photographers and talent scouts; utilizing their resources to best gain exposure for each client.Developed campaigns to build a reputation and fanbase for clients, including releasing press kits, monitoring online social media presence, and planning promotional activities.Liaised between clients’ and management during contract negotiationsKept open communication with artist / promoters and outside parties, making sure all campaigns progress according to schedule.

Cataloged, processed and shipped entire product library; making sure all items were packaged and shipped correctly and on time.Trained new group of recruits; ensured job roles were known and expected for strong team dynamicWrote product advertisements on official website which were designed to generate awareness of under the radar items; those products received boost in sales afterwards.Maintained databases that 
featured extensive product inventory that was updated daily.

Provided administrative support to CMO of Special Events.Wrote and created all press releases for events and performances, convinced multiple media outlets to post / publish them for maximum exposure.Maintained and crafted brand image that appealed to target demographic in order to stand out against 
rival competitors, create a larger fan base and repeat customers.Liaised with clients’ and customers online explaining company policies and event information.Monitored social media campaigns designed to create interest in venue’s ongoing projects and events; continuously engaged audience in discussion, keeping them interested and invested.Multiple responsibilities in assisting with live events, including handling the box office, stage management, event coordination and directing customers and performers.Ranked by Timeout New York in their year-end list as one of the ‘Best things to do and places to go” in 2012.

Represented the public face of the company.Independently came up with fair solutions to customer inquires and concerns that were beneficial to both customers and management.Acted as company liaison for employees and management, ensuring clear communication between all departments.Informed all departments of in demand or requested products, making sure all customers became aware when items would be in stock.

Compiled a tracking report of the week’s most often played loud rock albums.Skateboard Marketing used this report to measure and track the popularity of its albums and identify which albums needed more marketing investment. Digitized Skateboard Marketing’s entire back catalog to create a secure and easy-to-navigate archive.

Conducted on-air interviews with established musicians and assisted the radio station with live events and promotions to generate interest in the loud rock department and the radio station itself.Hand selected a team of five DJ’s for the loud rock department. Wrote an instruction manual, hosted training seminars and set expectations for proper conduct, station and departmental rules. Submitted Top ten playlist lists to the College Music Journal and communicated the results with record label managers to ensure they knew how their albums performed in advance of published rankings.