Maxlene Marksman Email & Phone Number

Kannapolis, NC, US

Charlotte, North Carolina, United States

• Responsible for reviewing vendor incident tickets, reset passwords, notify vendor of password reset via email and mark ticket as complete.
• Monitor departmental inbox and respond to vendor inquiries promptly and accurately.
• Verify vendor information for accuracy.
• Search, update excel spreadsheet with vendor information
• Research and investigate vendor inquiry regarding access to new data repository system, raise incident ticket, follow up as needed to resolution.
• Assist with vendor onboarding by contacting vendors to gather new data or clarify existing data and enter 50 new vendors daily into new data repository system

Kannapolis, North Carolina

• Thoroughly and accurately enter and maintain data in all applicable systems and/or databases.
• Successfully processed over 100 Inpatient Discharge requests monthly while maintaining quality audit scores.
• Trained new UM Admin Staff on Admin duties.
• Successfully Monitor departmental email inbox and faxes and appropriately route items to appropriate staff.
• Review authorizations and complete post-auth adjustments as necessary to ensure proper billing for providers.
• Follow workflows, report trends/issues associated with workflows and suggest modifications.

Concord, North Carolina, United States

• Answer inbound calls, determine purpose of call, transfer call to appropriate personnel or department according to appropriate triage.
• Greet on-site visitors, contractors and ensure they are logged into the visitor/contractor log, monitor access.
• Responsible for implementing Front Office Procedures, Training Manual and Front Office Training.

Fort Lauderdale, FL

• Prepared final judgments for non-jury trial.
• Electronically file legal documentation such as affidavits, final judgments.
• Performed other administrative duties such as copying and scanning.
• Correspond and work closely with clients to request necessary documents.

Fort Lauderdale

• Transcribe, proofread, and file legal documents before deadlines.
• Responsible for maintaining hearing calendar to prepare packages.
• Performed other administrative duties such as scanning and copying.
• Review Court dockets and identify missing documents required for a case.

Fort Lauderdale, FL

• Prepared Final Judgments, Affidavits and Motions.
• Assisted in training of new employees.
• Provided support to senior paralegal by requesting documents, scheduling hearings and other duties as needed
• Answered and provided excellent customer service to clients regarding foreclosure file status.
• Worked closely with attorneys to review Attorney correspondence on case file and respond or file documents.
• Pull and Review Court Dockets, Bankruptcy and Military Searches.

Fort Lauderdale, FL

• Provided support to legal staff by preparing legal documents such as complaints, assignments of Mortgages, Final Judgments
• Assisted with scheduling of hearings.
• Provided support to senior paralegal with other administrative duties such as copying and mailing out pleadings to court.

Houston, Texas Area

• Answer inbound calls, take messages, transfer calls
• Provided support to Property manager and other departments
• Perform other administrative duties such as filing, copying, scanning and data entry
• Ordered and maintained Office and Kitchen supply inventory
• Meet, Greet customers, guests, vendors,
• Sign and distribute daily mail

Houston, TX

• Answered 40+ inbound calls from employees regarding payroll issues
• Provided step by step navigational support for employees to enter time worked, vacation time, sick time
• Assisted employees by opening payroll case for managers approval
• Provided exceptional customer service by assisting them to meet deadlines and resolved extraordinary payroll issues

Houston, Texas Area

• Answered inbound inquiries and provide technical assistance for Electronic File Transfers (EFT)
• Set-up client accounts
• Verified EFT file content
• Clarified charge-back policies and provide back-up documentation
• Administered financial transactions with clients
• Troubleshoot credit/debit issues with merchants