Max Mac Phail Email & Phone Number

Henderson, Nv, Us

Sommelier at Balla and Wineaux Las Vegas. Making wine enjoyable in a fully scratch kitchen with delectable Italian food.

Proper tools for proper and professional bars, restaurants, nightclubs and kitchens. Home of the soon to be released Bar Box.

Las Vegas, Nevada, Us

Break sales records in 2022 by onboarding and managing a team of 56.Meet customer needs and act as their advocate by launching and sourcing for new cocktail program that included over 20 new products for the restaurant.Consistently ensure customer satisfaction by optimizing the ideal dinner experience resulting in to increase in sales.Take Proactive steps in updating menus and pricing by working with point-of-sale admin.Increase efficiency and productivity by communicating with coworkers to address business issues and opportunities.

St. Gallen, Ch

Gave solutions for sports betting clients using a wide range of gaming-related information products and services.Provided award-winning customer support to a global clientele in a 24/7 operation by managing support tickets via both Freshdesk and JIRAConsistently retained customers by analyzing customer issues, providing solutions to serve customers better, checking history records, investigating complaints, training customer service staff, and maintaining customer databases.

Managed a team of 20 in different roles creating incredible guest experiences in a bustling casino using the InfoGenesis point-of-sale system.Increased sales by ensuring proper inventory levels and ordering all wine, beer, and liquor for a $3.5mm/year operationIncreased sales by Slashing wine costs while adding over 20% in sales growth to the wine program and lowering the cost of goods soldEnsured Infogenesis configurations by building and maintaining quality relationships with property admin.

Implemented an incremental growth program and increased check averages 25% (about $10 a person) through training and coaching programsOnboarded and trained new employees, while molding them into sales and service experts, reducing turnover 40%Saved the company 50% on IT costs by reimaging point of sales terminals after software and hardware failuresAllowed any MOD to restart critical services during service, avoiding POS downtime by creating workflows and systems.Ensured best practices by meeting customer time constraints and communicating effectively and professionally with customers.

Ensured all customers had a great experience by making proper execution of banquet events within the allocated time.Monitored wine and beer inventory weekly by developing wine lists, maintaining stocks, ordering wines, associating wines with dishes, and suggesting to customers what wine to choose for their order

]Decided to launch an apparel company from scratch by developing business strategies, creating marketing plans, setting up processes and systems, and growing a sustainable organization.Expanded the company and made sales by sourcing raw materials and doing marketing for the company.Boosted long-term business success and increased profit level to 10% by devising, deploying, and monitoring processes.Created a cross-platform social media strategy by building a Facebook audience and campaign gaining 500 fans over several days.

Houston, Texas, Us

Prime steaks in a grand setting with a Wine Spectator recognized list.

Oakland, California, Us

Wine bar concept in airports throughout North America focusing on small production and local wines not available at your typical liquor store or wine shop.

New York, Ny, Us

Increased profitability from 5%-20% by working with clients consultatively to extrapolate opportunities in their businesses from sales data.Lowered up-front cost by creating evangelists of SaaS suites of products and ensuring subscription renewal.Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.Increased sales through a proprietary performance management program on average 10%-20% per client.Ensured best practice by resolving issues from the helpdesk and support tickets via Salesforce and collaborating with the account management team on building a comprehensive solutions wiki and accompanying workflows.

Chicago, Illinois, Us

• Active in brand building for restaurant and Lettuce Entertain You Enterprises.• Trained new employees on lunch wine program, pairing and service.• Hosted lunch events for important vendors, building on previous relationships.

• Developed knowledge of etiquette and customs for travelers of the world.• Training of new team members on wine list and restaurant approach to pairing food and wine.• Building of relationships with wine vendors and hotel concierges generating revenue for the restaurant.

• Business development of several projects with management creating a promotion that increased sales on slow nights 30%.• Performed regular analysis of captain’s wine list for management.• Sourced, negotiated prices and priced a profitable $600,000/year wine program.• Using social media and grassroots marketing, increased restaurant sales 20% over a five-month period from January 2011- May 2011.

Richfield, Minnesota, Us

• Worked with computer department to develop processes for maintaining client satisfaction at high volume location.• Educated in company’s proprietary approach to sales and sustaining/creating lasting client relationships.• Provided effective computing solutions for business clients using a consultative sales approach.

Sales of New Nissan cars and arranging for financing in a competitive environment

Cockeyed Clam was a Northeastern styled seafood restaurant serving specialties of the sea to guests.

Richmond, British Columbia, Ca

Open new location of restaurant and concept to well established market. Assisted management in scheduling of employees and developing pars for service team on shifts.

General office work, while assisting with operations of a startup company.Assisted ownership in the execution of major boxing events.

Bachelor Of Science, Entrepreneurial Studies

Bachelor Of Arts (B.A.), Hospitality Management

High School Diploma, General