Brought onboard multiple new partners, trained them and provided technical and customer care assistance· Helped partners and customers to size their network needs and assess security complexity· Deployed firewalls into clients' networks, integrated security policies and monitoring solutions, trained close to 500 IT employees and staff· Ran Canada-wide webinars, promoting company’s products and alerting partners about security landscape threatsand ways to prevent them· Built cluster and cloud integration templates (AWS, VM and Windows based applications), aided clients with design and mass deployment/upgrade strategies in distributed enterprise environments, with focus on centralized (remote) administration and monitoring✓ Was a speaker at IT trade shows, endorsing company’s latest security innovations

Specialized in delivering training sessions to channel and strategic partners, enterprise customers and VARs across the globe, followed by testing and certification· Created and updated training curricula, presentations, designed learning environments and labs for both virtual and on-site courses· Reviewed and generated new documentation, knowledge base articles, configuration examples and certification exams· Ran Virtual Instructor Led training for resellers, SEs, support team and customers✓ Achieved exceptional students’ satisfaction in training and students’ certification passing rates of 88%

Troubleshot complex technical cases for high profile clients and reference accounts✓ Helped customers to resolve technical issues in fastest way possible, minimizing downtime

Deployed, configured and setup firewalls and email security suites using best practices and industry standards, provided enterprise clients with technical education and training remotely and in-person worldwide✓ Through meticulous analysis, maximized customers’ ROI and enhanced security in their perimeter and email infrastructure, optimizing performance and minimizing administrative overhead

Managed tech-support team of 12, handled VIP clients with complex technical problems, supervisedinternal/external knowledge base, upgraded CRM, was responsible for RMA procedure✓ Maintained high level of SLA by redistributing workload and proactively educating tech-support team to face new security traits