Max Mammen Email & Phone Number

The Vocus Data Centre (VDC) is one of the Southern Hemisphere's most advanced Data Centre and web hosting facilities. With the global experience, we have the capability to bring your business onto the net faster, with enhanced reliability, security and support.In today's world, the Internet is an invaluable resource for a business centre and communications tool. As your business is constantly challenged with growing customer demands and competition, having a net presence is a must… Show more The Vocus Data Centre (VDC) is one of the Southern Hemisphere's most advanced Data Centre and web hosting facilities. With the global experience, we have the capability to bring your business onto the net faster, with enhanced reliability, security and support.In today's world, the Internet is an invaluable resource for a business centre and communications tool. As your business is constantly challenged with growing customer demands and competition, having a net presence is a must. * Manage and set up Private IP network, Data Centre and Cloud services in all CRM systems.* Manage established services to ensure the delivery of services are in line with contract objectives and customer requirements.* Monitor the accuracy of established Private IP, Data Centre and Cloud services in all systems to ensure services are configured and billing in accordance with contractual agreement.* Ensure all data services are correctly configured and maintain an up to date procedures to ensure no revenue leakage.* Establish and maintain strong business relationships with sales team, account managers and operational staff including effectively managing contract enquiries, issues, disputes, variations and risks.* Provide advice, support and guidance to sales, account managers and product managers during pre-sales process to ensure smooth transition of services.* Oversee service level agreement and contractual agreement during the renewal and add/move change process of a service.* Maintaining appropriate records. Show less

* Maintaining, analysing and monitoring the accuracy of established Managed Services (PIPN), Data Centre and Cloud services in all CRM systems.* Ensure all Data Centre, Private IP and Cloud services are correctly configured and maintain up to date procedure to ensure no revenue leakage.* To keep a handle on revenue turnaround to ensure that there is no loss to the company.* Provide SME assistance to Sales, PSG, Customer Service, Account Managers and customers.* Ensure customer… Show more * Maintaining, analysing and monitoring the accuracy of established Managed Services (PIPN), Data Centre and Cloud services in all CRM systems.* Ensure all Data Centre, Private IP and Cloud services are correctly configured and maintain up to date procedure to ensure no revenue leakage.* To keep a handle on revenue turnaround to ensure that there is no loss to the company.* Provide SME assistance to Sales, PSG, Customer Service, Account Managers and customers.* Ensure customer satisfaction a high priority and provide advice, support and guidance to sales, account managers and product managers during pre-sales process to ensure smooth transition of services.* Keeping informed of changes and implementation of new products Show less

* Dealing with corporate clients who have unresolved billing issues.* Dealing with TIO, legal issues and liaising with internal and external departments.* Revising application forms from provisioning team to ensure that all data is correct in attempt to minimise mishaps.* Organise and facilitate meetings with clients to maintain business dealings.* Auditing accounts* Credit control.* Customise accounts to suit individual needs.

Melbourne, Australia

* Provisioning of xDSL Services.* Interprets customer order documents regarding internet services.* Place orders with external carriers.* Collect and disseminate all support details with companies for order processing.* Integrate multi-site networks as per customer requirements.* Resolves customer data troubles and updates ticketing systems

* Receiving inbound telephone and email enquires.* Following up on calls on queries/ orders and quotations.* Provide customers with product and service information.* Meet monthly sales target.* Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.* Liaison and communication with various internal stakeholders to ensure all customer requirements are met.* Customer relationship management.

* Undertake problem solving and incident resolution and demonstrate an understanding of the change control and release management.* Work closely with staff in application and infrastructure areas to help resolve technical issues.* Liaise with key technical and business stakeholders and with external service providers.