Maxmillian Dulin Email & Phone Number

Santa Rosa, California, United States

Petaluma, California, United States

● Account Manager for the most award winning woman-owned small business in America, recipient of over 100 individual award including federal recognition from 4 US presidents, NASA’s Public Service Medal, and Boeing’s Performance Excellence Award.● Sales focus on computer hardware and software to the Aerospace sector, working in partnership with Fortune 500 companies and the federal government.

Santa Rosa, California, United States

● Client facing leader responsible for managing the relationship with the largest contract in the company. Billed more than 2 million dollars annually as sole Account Manager in Northern California.● Worked directly with doctors and medical leaders to pinpoint issues, then partnered with internal resources to drive improvement in their medical devices, software, network and cloud storage solutions.● Managed a staff of eight on-site resources working to resolve technical issues… Show more ● Client facing leader responsible for managing the relationship with the largest contract in the company. Billed more than 2 million dollars annually as sole Account Manager in Northern California.● Worked directly with doctors and medical leaders to pinpoint issues, then partnered with internal resources to drive improvement in their medical devices, software, network and cloud storage solutions.● Managed a staff of eight on-site resources working to resolve technical issues throughout NorCal. Show less

Cincinnati, Oh

> Manager focused on customer success, support, and client relations for North America's largest provider of software to the Automotive industry. >Responsible for the supervision, training, and development of 16 employees offering support to businesses in 8 time zones.> Partnered with Sales, Install, and Training to onboard clients, driving customer retention through collaboration.> Built operational tracking through Tableau and Excel, measuring customer success KPIs and… Show more > Manager focused on customer success, support, and client relations for North America's largest provider of software to the Automotive industry. >Responsible for the supervision, training, and development of 16 employees offering support to businesses in 8 time zones.> Partnered with Sales, Install, and Training to onboard clients, driving customer retention through collaboration.> Built operational tracking through Tableau and Excel, measuring customer success KPIs and translating business goals into stat-focused directives for our employees.> Delivered 27% increase in productivity, 10% improvement in Customer Effort Score (CES) in my first two years in role. Won an internal STAR award for excellence in role.> Created new internal training programs from the ground up, engaging shareholders in business units from sales to install to support. Show less

Portland, Oregon Area

> Client facing customer success and technical analyst focused on B2B SaaS for the automotive industry.> Technical experience in SQL, Microsoft Windows Server, Customer Relationship Management (CRM), Data Warehouse, Microsoft Windows Server, Excel, Tableau> Lead trainer for a team of India-based contractors. Spent a total of more than 3 months overseas across multiple trips training and team building in partnership with industry leading staffing provider. > Customer… Show more > Client facing customer success and technical analyst focused on B2B SaaS for the automotive industry.> Technical experience in SQL, Microsoft Windows Server, Customer Relationship Management (CRM), Data Warehouse, Microsoft Windows Server, Excel, Tableau> Lead trainer for a team of India-based contractors. Spent a total of more than 3 months overseas across multiple trips training and team building in partnership with industry leading staffing provider. > Customer Success responsibilities - client contact after install, team leader in survey scoring and retention. Show less

Portland, Oregon Area

> Lead team of canvassers, fundraised and organized throughout the state. Traveled around Oregon while managing the needs of 5-25 employees.> Consistently the top fundraiser in the office, above quota more than 75% of all shifts worked. Able to convince a complete stranger to write me a check.> Managed hiring for the office - posted ads, interviewed candidates and trained new hires in the field while maintaining superior fundraising numbers.> Logistical lead, planned… Show more > Lead team of canvassers, fundraised and organized throughout the state. Traveled around Oregon while managing the needs of 5-25 employees.> Consistently the top fundraiser in the office, above quota more than 75% of all shifts worked. Able to convince a complete stranger to write me a check.> Managed hiring for the office - posted ads, interviewed candidates and trained new hires in the field while maintaining superior fundraising numbers.> Logistical lead, planned and coordinated the organizations movements across Oregon. Show less

Wilmington, Delaware

> Back-to-back winner of two different issue based campaigns.> Hiring and operational lead, responsible for supervising a team that exceeded fundraising goals by 12%.> Consistently the top fundraiser in the office, above quota more than 75% of all shifts worked.

Wilmington, Delaware

> Senior leader on candidate re-election campaign supervising volunteers and employees.> Lead my candidate to the highest margin of victory in his career - 66% of the vote.> Developed campaign strategy, targeted likely volunteers and donors with calls and emails, planned and coordinated numerous fundraiser events.> Managed social media – ran Mr. Cartier's Facebook and Twitter, increasing his following from several dozen to several hundred in a few months time.

Education record

Activities and Societies: National Honor Roll

Education record