Max Ross Email & Phone Number

Boca Raton, FL, US

Gainesville, Florida, US

• Facilitated structured discussions with molecular researchers, identifying critical pain points in structure generation; data collected informed the design of a streamlined site for use by over 20 research teams
• Led a team of 4 programmers to overhaul CarbonHTP into a user-friendly platform, facilitating AI-driven discoveries in energy applications and reducing the time required for complex molecular analyses
• Utilized MongoDB for efficient data storage, by managing over 100,000 molecular entries and leveraging React/Next.js to develop user-friendly generation interfaces, enhancing data accessibility and usability for a.

Redmond, Washington, US

• Delivered a strategic proposal to Microsoft executives for integrating cloud team solutions into existing customer success plans with the aim of optimizing unified contract usage and driving an increase in.
• Designed a renewal process framework for the Defense Industrial Base team to improve renewal rates and drive revenue by providing a 4-phase roadmap plan for Customer Success Account Managers
• Developed a Python script to process over 144,000 entries using advanced multithreading and error-handling techniques, consolidating customer information and enhancing outreach effectiveness for FY25 account planning

• Collaborated with cross-functional teams to prioritize and implement 8 core platform business capabilities, including navigation, login, user groupings, dashboards, and reports, improving overall platform usability by.
• Directed the platform’s technical redesign plan and execution, migrating the code base to React Native, developing over 10 prioritized features, completing 90 tasks, and committing more than 1,000 lines of quality code.

Boca Raton, Florida, US

• Analyzed 100+ customer support calls to identify strategic solutions and customer success enhancements, created and presented a prioritized recommendations report to the CEO, and partnered with the development team to.
• Performed current state assessments of 4 underperforming landing pages, email campaigns, and support processes by analyzing gaps and opportunities, uncovering potential conversion improvements that increased.
• Guided the development team to build and launch optimized experiences live, resulting in a 30% reduction in bounce rate and a 15% increase in click-through rate on email sequences, significantly boosting user engagement

• Built a quant trading firm focused on efficient arbitrage of consumer items by analyzing trends and identifying high-demand products using Java and JavaScript programming skills to compare, detect stock availability.
• Acquired, marketed, and transacted hundreds of items at significantly higher values.
• Maintained books, monitored inventory and profit using Microsoft Excel, and generated over $210,000 in revenue at an average profit margin of 30%.

• Created mission and vision for the group; helped recruit over 300 like-minded peers who actively participated.
• Planned and scheduled weekly meetings, including agendas and meeting goals.
• Documented guides through Google Docs.
• Planned, led, and recapped working sessions, prototyped simulation sessions, and win/loss reviews.
• Led individual 1-on-1 help sessions to improve success rates in acquiring limited items.

• Led virtual software demonstrations to hundreds of members weekly in order to improve understanding of well-developed programs.
• Offered individual guidance to help debug issues between members and their software.
• Produced and edited videos for a baseline understanding of complex botting software with simple-to-understand terms for all members' use.
• Led a function that identified inconsistencies in sneakers to validate authenticity.

Master Of Science - Ms, Information Systems And Operations Management

Bachelor Of Science - Bs, Computer Science